Design Documents and Storyboards

A software company reported that employee satisfaction had decreased by up to 15% in some areas, including potential for career growth. Although people managers at the company were trained in coaching techniques, employees reported that they did not always feel heard when it came to their career journeys.

In this design document, I recommend the following: 

• An eLearning course with workplace scenarios that will help learners practice their skills

• Reflection activities in which learners consider their current habits and devise ways to build new habits

• Examples and non-examples that help learners understand the finer nuances of the content

A publishing company noticed that the error rate in their products had increased by over 20%. The errors were traced to communication problems that arose because new editors were not sure when or how to track changes when reviewing manuscript in Microsoft Word.

In this design document, I recommend the following:

• An eLearning course with software simulations that guide learners through the steps of tracking changes

• Practice documents that learners can use during and after the eLearning course

• Gamification elements and other instructional strategies that help learners remain engaged and motivated

A medical office reported that their patients' guardians were often confused about how to calculate their loved ones' insulin doses. Unfortunately, this confusion was negatively affecting patients' health. I developed this eLearning course and job aid for the medical office to provide to their patients' guardians. 

In this design document, I recommend the following:

• An eLearning course with scaffolded guidance for carrying out complex mathematical calculations

• A job aid that learners can use every time they calculate a bolus insulin dose

• Knowledge checks that provide learners with opportunities to practice their skills at frequent intervals

Romeo's Foods had been growing rapidly, and many members of senior leadership were employees who had been promoted internally. Although these employees were skilled in their respective areas, they did not always have the tools and skills necessary to make thoughtful, informed decisions. This led to major missteps for the company and declining customer satisfaction ratings. 

In this design document, I recommend the following: 

• A virtual instructor-led course detailing a decision-making process and tools learners can use to facilitate that process

• Group activities in which learners practice using a process to choose a course of action in a simulated workplace scenario

• Whiteboard activities, discussions, and polls that allow learners to share their ideas and learn from each other