Refund Policy

Digital Content Policy

All purchases of Ember Pro are considered digital content. Because these features are unlocked and delivered immediately upon purchase, all sales are generally final and non-refundable, except as required by law or Google Play policies.

Google Play Standard Refunds (48 hours)

Most purchases made through the Google Play Store are eligible for a refund within 48 hours of the transaction.

• To request an automated refund, please visit your Google Play Order History.

• This is the fastest way to receive a refund for accidental purchases.

Technical Issues & Defects

If you have purchased Ember Pro but the features fail to unlock or the app does not perform as described due to a technical error:

• Please contact us at crystal.sage.dev@gmail.com.

• You must include your Google Play Order ID (e.g., GPA.33xx-xxxx-xxxx-xxxxx).

• We will review your request and, if a technical defect is confirmed, we will issue a manual refund or fix the access issue.

Jurisdiction

This Refund Policy is governed by the laws of the State of Texas, United States.

Last Updated: May 05, 2026