Cancellation and Booking Policy

EDJALYN TRAVEL AND SERVICES

1. Reservations

All tour bookings must be made in advance through our official website, email, or phone.

A 30% deposit of the total tour cost is required to secure your reservation. The remaining balance must be settled on or before the tour date, unless otherwise stated.

2. Payment Methods

We accept payments via:

• Bank Transfer

• GCash

• Authorized Remittance Center

All payments must be made in Philippine Pesos (PHP).

3. Cancellation and Refund Policy

Cancellation by Client

Refunds will be processed according to the following timeline:

• 7 days or more before the tour date – 100% refund

• 2–6 days before the tour date – 50% refund

• Less than 2 days before the tour date / No-show – No refund

Note: Processing fees, bank charges, or third-party fees (if any) are non-refundable.

Cancellation by EDJALYN TRAVEL SERVICES

In the event that EDJALYN TRAVEL SERVICES must cancel a tour due to weather conditions, safety concerns, government restrictions, or other unforeseen circumstances, guests will be offered:

• A full refund, or

• The option to reschedule to another available date
  
  

4. Tour Inclusions and Exclusions

Inclusions

Unless otherwise stated in the tour package, tours may include:

• Van and boat transfers

• Licensed tour guides

• Entrance fees and permits

• Buffet picnic lunch

• Transportation during the tour

• Light snacks and bottled water
  
  

Exclusions

The following are not included unless specified:

• Personal expenses

• Meals not mentioned in the itinerary

• Tips or gratuities

• Optional activities and equipment rentals

5. Health and Safety

Health Requirements

Guests must disclose any medical conditions, allergies, or special needs at the time of booking. Guests are advised to bring their own personal medication and medical supplies.

Safety Protocols

All tours follow standard safety procedures, including:

• Mandatory use of life vests during water activities

• Trained tour staff in first aid and emergency response

• Compliance with local tourism and safety regulations
  
  

6. Limitation of Liability

EDJALYN TRAVEL SERVICES shall not be held liable for any loss, damage, injury, delay, or inconvenience caused by circumstances beyond our control, including but not limited to:

• Natural disasters

• Weather conditions

• Government actions

• Political unrest

• Third-party service providers
  
  

7. Feedback and Complaints

We value your feedback and are committed to improving our services.

Any complaints, concerns, or suggestions may be directed to our customer service team through our official communication channels. We will make every effort to resolve issues promptly and fairly.

By booking and participating in our tours, you acknowledge that you have read, understood, and agreed to this Cancellation and Booking Policy of EDJALYN TRAVEL SERVICES.