The ECDC here provides an exhaustive list of online training links. People should feel free to use or ignore them. We are open to any comments and/or suggestions, so please feel free to contact us (contact details can be found here) anytime.
Conflict solving
Universal Class & links therein
Coursera class on Conflict Solving
Reading and writing
Fortress Learning - Tips to avoid misinterpreting the tone in emails
University of Wisconsin OSHKOSH - Writing Center
Presentation by Debrah Graham (University of Kentucky, Human Resources Training & Development)
Runbox email guidelines
Inc.com article discussing email etiquette rules
Bow Valley College online library & learning commons - Computer Skills, Netiquette & Internet Safety
Tech-Ease - Netiquette
Speaking and listening
Universal Class & links therein
Chartered Insurance Institute (CII) - Presentation on Inclusive language guidelines