Consumer Complaints Handling

DAO No. 20-02 (2020 Revised Rules of Mediation and Adjudication of DTI)

DAO No. 05, S.2007 (Rules of Procedure on Mediation of Cases filed with the DTI for Violations of Consumer Act of the Philippines and other Trade and Industry Laws)

DAO No. 06, S.2007 (Revised Schedule of Administrative Fines for Violations of the Consumer Act of the Philippines and some Trade and Industry Laws)

DAO No. 07, S. 2006 (Simplified and Uniform Rules of Procedure for Administrative Cases Filed with the Department of Trade & Industry (DTI) for Violations of the Consumer Act of the Philippines and Other Trade and Industry Laws)

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RA No. 7394 (Consumer Act of the Philippines)

IRR of RA 7394 (Implementing Rules and Regulations for the Consumer Act of the Philippines)

RA No. 9285 (Alternative Dispute Resolution Act of 2004)

IRR of RA 9285 (Implementing Rules and Regulations for the Consumer Act of the Philippines)

RA No. 10642 (Philippine Lemon Law)

IRR of RA 10642 / DAO 14-3, S. 2014 (Implementing Rules and Regulations for the Philippine Lemon Law)

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EO No. 292:1987 ( Administrative Code of 1987)

EO No. 913:1983 ("Strengthening the Rule-Making Powers of the Minister of Trade and Industry in Order to Further Protect the Consumers)

PSB AO 06-2005 (Revised Rules on Freight Forwarding)

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Department Order No. 25-209 ( Procedural Guidelines for the Disposal of Seized and Forfeited Products, amending DO No. 20-50 series of 2020)