Refund & Cancellation Policy

At DRIVELAB, we are committed to providing premium automotive detailing, ceramic coating, and car maintenance services. As our services involve significant labor, specialised chemicals, and dedicated appointment slots,the following Refund & Cancellation Policy applies to all bookings and services.

1. Service Satisfaction Guarantee

As our business provides labor-intensive services, cash refunds are not provided once a service has been completed and the vehicle has left our premises. However, we offer a Service Satisfaction Guarantee:

• Inspection upon collection: Clients must inspect their vehicle at the time of collection. Any concerns regarding workmanship must be highlighted to us before leaving. 

• Rectification Window: If workmanship-related issues are discovered after collection (e.g., missed polishing spots, or uneven coating application), client must notify us within 48 hours. Where applicable, DRIVELAB will perform reasonable rectification or touch-ups at no additional cost. 

• This guarantee applies strictly to workmanship and does not cover any pre-existing paint defects, deep scratches not removable by polishing, wear and tear, or customer-induced damage after collection.
  
  

2. Cancellations & Rescheduling

DRIVELAB operates strictly by appointment only. Each booking reserves manpower, workspace, and materials. 

• Deposit Requirement
  A non-refundable booking deposit is required for the following services:
  (a) Premium Detailing;
  (b) Ceramic Coating;
  (c) Aircon Flushing;
  (d) Major Servicing Package.

These services require significant manpower allocation, material preparation, and extended workshop time.

For all other services, including but not limited to engine servicing, glass coating, and paint enhancement, no deposit is required, and bookings are confirmed upon appointment scheduling.

• Rescheduling Policy

(a) Reschedule with at least 24 hours’ notice → deposit carried forward to new appointment;
(b) Reschedule with less than 24 hours’ notice → deposit forfeited;
(c)  No-show → deposit forfeited.

Deposits are non-refundable but may be transferred once to a new appointment date, subject to DRIVELAB availability.

3. Late Arrival Policy 

If a client arrives more than 30 minutes late without prior notification, DRIVELAB reserves the right to:

• Shorten the service scope;

• Reschedule the appointment;

• Forfeit the booking deposit (if applicable);

• Charge a rescheduling fee where necessary.

This ensures fairness to subsequent clients.

4. Completed Services

Once a service is completed and the vehicle has left DRIVELAB premises:

• Services are deemed satisfied and accepted;

• No refunds will be issued;

• Only rectification under the Service Satisfaction Guarantee applies.
  
  

5.  Automotive Parts & Materials (Servicing Works)

For mechanical servicing and maintenance:

• Installed Parts: Once installed, spare parts (e.g., filters, spark plugs, brake pads, fluids) are considered used and non-refundable.

• Defective Parts:  Defective components fall under manufacturer warranty. DRIVELAB will assist with claims but is not responsible for manufacturer defects or associated downtime.

6. Ceramic Coating & Paint Protection Services

Ceramic coating performance depends on proper curing and aftercare. 

Refunds, reapplications, or warranty claims will not be granted if coating issues arise due to:

• Washing within the 7-day curing period;

• Exposure to bird droppings not removed promptly;

• Use of abrasive brush car washes;

• Use of harsh or high-pH chemicals;

• Improper maintenance by third parties.

Clients must follow all aftercare instructions provided upon collection.

7. Pre-Existing Vehicle Conditions

DRIVELAB is not responsible for issues arising from:

• Thin or failing clear coat;

• Previous repaint or poor paintwork condition;

• Oxidized paint;

• Fragile trims or aged plastics;

• Existing scratches, dents, or chips;

• Electrical issues triggered during normal cleaning.

Such conditions may worsen during normal service procedures and are outside DRIVELAB’s control.

8. Exceptional Refunds (If Approved)

• Refunds are only considered in exceptional circumstances, including:
  (a) Duplicate payments;
  (b) Cancellation made well in advance;
  (c) Services unable to be performed due to DRIVELAB operational reasons.

• Approved refunds will be handled as follows:
  (a) Refunds will be processed via original payment method.
  (b) For payments originally made in cash, refunds will only be issued via PayNow or Bank Transfer to ensure clear transaction records. Refunds will be processed to the account details provided by the client;
  (c) Please allow 7–14 business days for the refund to be completed;
  (d) Any applicable administrative or third-party transaction fees may be deducted from the final refund amount.

9. Right to Refuse Refund

DRIVELAB reserves the right to decline refunds where:

• Customer expectations exceed realistic detailing outcomes;

• Issues relate to pre-existing damage;

• Aftercare instructions were not followed;

• Vehicle was serviced elsewhere after collection;

• Claim is made beyond the 48-hour rectification window;

10. Contact Information

For questions regarding this policy, please contact:

DRIVELAB
Email: drivelabsg@gmail.com

By booking or using our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

Last Updated: April 2026