Refund & Cancellation Policy

At DRIVELAB, we are committed to providing premium automotive detailing, ceramic coating, and car maintenance services. As our services involve significant labor, specialised chemicals, and dedicated appointment slots, the following Refund & Cancellation Policy applies to all bookings and services. This Policy forms part of DRIVELAB’s Terms & Conditions and shall be read together with them.

1. Service Satisfaction Guarantee

• No Cash Refunds: Refunds in cash or equivalent are not provided once a service has been completed and the vehicle has left DRIVELAB premises.

• Inspection Upon Collection: Customers are required to inspect their vehicle at the time of collection. Any concerns regarding workmanship must be raised before leaving the premises. 

• Rectification Window: Workmanship‑related issues identified after collection (e.g. missed polishing spots, uneven coating application) must be reported within 48 hours. Where applicable, DRIVELAB will perform reasonable rectification or touch‑ups at no additional cost. 

• Scope: This guarantee applies strictly to workmanship and excludes pre‑existing paint defects, deep scratches not removable by polishing, wear and tear, or Customer‑induced damage after collection.
  
  

2. Cancellations & Rescheduling

• Deposit Requirement: A non‑refundable booking deposit is required for:(a) Premium Detailing;
  (b) Ceramic Coating;
  (c) Aircon Flushing;
  (d) Major Servicing Package.

These services require significant manpower allocation, material preparation, and extended workshop time.

• Other Services: For all other services, including but not limited to engine servicing, glass coating, and paint enhancement, no deposit is required, and bookings are confirmed upon appointment scheduling.

• Rescheduling Policy:
  (a) Reschedule with at least 24 hours’ notice → deposit carried forward;
  (b) Reschedule with less than 24 hours’ notice → deposit forfeited;
  (c) No‑show → deposit forfeited.
  Deposits are non‑refundable but may be transferred once to a new appointment date, subject to DRIVELAB availability.
  
  

3. Late Arrival Policy 

If a Customer arrives more than 30 minutes late without prior notification, DRIVELAB reserves the right to:

• Shorten the service scope;

• Reschedule the appointment;

• Forfeit the booking deposit (if applicable);

• Charge a rescheduling fee where necessary.

This ensures fairness to subsequent clients.

4. Completed Services

Once a service is completed and the vehicle has left DRIVELAB premises:

• Services are deemed satisfied and accepted;

• No refunds will be issued;

• Only rectification under the Service Satisfaction Guarantee applies.
  
  

5.  Automotive Parts & Materials (Servicing Works)

• Installed Parts: Once installed, spare parts (e.g., filters, spark plugs, brake pads, fluids) are considered used and non-refundable.

• Defective Parts:  Defective components fall under manufacturer warranty. DRIVELAB will assist with claims but is not liable for manufacturer defects or associated downtime.

6. Ceramic Coating & Paint Protection Services

Refunds, reapplications, or warranty claims will not be granted if coating issues arise due to:

• Washing within the 7-day curing period;

• Exposure to bird droppings not removed promptly;

• Use of abrasive brush car washes;

• Use of harsh or high-pH chemicals;

• Improper maintenance by third parties.

Clients must comply with all aftercare instructions provided upon collection.

7. Pre-Existing Vehicle Conditions

DRIVELAB is not responsible for issues arising from, including but not limited to:

• Thin or failing clear coat;

• Previous repaint or poor paintwork condition;

• Oxidized paint;

• Fragile trims or aged plastics;

• Existing scratches, dents, or chips;

• Electrical issues triggered during normal cleaning.
  
  

8. Exceptional Refunds (If Approved)

• Refunds will only be considered under exceptional circumstances, including:
  (a) Duplicate payments;
  (b) Cancellation made well in advance;
  (c) Services unable to be performed due to DRIVELAB operational reasons.

• Approved refunds will be handled as follows:
  (a) Refunds will be processed via original payment method.
  (b) For payments originally made in cash, refunds will only be issued via PayNow or Bank Transfer to ensure clear transaction records. Refunds will be processed to the account details provided by the Customer;
  (c) Processing time is 7–14 business days;
  (d) Administrative or third-party transaction fees may be deducted from the final refund amount.

9. Right to Refuse Refund

DRIVELAB reserves the right to decline refunds where:

• Customer expectations exceed realistic detailing outcomes;

• Issues relate to pre-existing damage;

• Aftercare instructions were not followed;

• Vehicle was serviced elsewhere after collection;

• Claim is made beyond the 48-hour rectification window;

10. Contact Information

For questions regarding this policy, please contact:

DRIVELAB
Email: drivelabsg@gmail.com

By booking or using our services, the Customer acknowledges that they have read, understood, and agreed to this Refund & Cancellation Policy, which forms part of DRIVELAB’s Terms & Conditions.

Last Updated: May 2026