DRIVELAB (“we”, “us”, or “our”) takes your privacy seriously. We are committed to implementing policies, practices, and processes to safeguard the collection, use, and disclosure of personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you engage our automotive detailing, ceramic coating, and vehicle maintenance services, or interact with us via our website, WhatsApp, or other communication channels.
Depending on your interaction with us, we may collect the following personal data:
Identity & Contact Information: Name, Contact number and Email address.
Vehicle Information: Vehicle make and model, Vehicle registration number, Vehicle Identification Number (VIN), Service history and preferences.
Payment Information:
Payment method details
Transaction history (Note: We do not store full credit card details where payments are processed by third-party providers.)
Interaction Data: Enquiries and communications via WhatsApp, email, or social media, Feedback, reviews, and service preferences.
Media & Documentation: Before and after photos of your vehicle. Videos recorded for service documentation or quality assurance.
We may collect personal data when you:
Submit enquiries through our website, WhatsApp, or social media.
Book an appointment with us.
Visit our premises for detailing or servicing.
Provide feedback or participate in promotions.
Communicate with us for service updates.
We may collect, use, and disclose your personal data for the following purposes:
Service Provision
Processing bookings and providing detailing and maintenance services
Identifying your vehicle and service requirements
Administrative & Billing
Invoicing and payment processing
Maintaining service records
Customer Support & Quality Assurance
Managing feedback and resolving complaints
Monitoring service quality
Marketing & Service Reminders
Informing you of maintenance intervals (e.g. servicing, coating maintenance)
Providing promotional offers and updates (you may opt out anytime)
Security & Legal Compliance
Fraud prevention
Compliance with legal obligations
Dispute resolution
We may take photographs or videos of vehicles before, during, and after services for:
Documentation of vehicle condition
Quality assurance
Internal training
Dispute resolution
These images may be used for marketing purposes (e.g. website or social media) unless you inform us otherwise.
For quality assurance, training, and record keeping, we may monitor and retain communications including:
Phone calls
Emails
WhatsApp messages
Social media messages
We do not sell your personal data. We may disclose your personal data to:
Service providers assisting with business operations (e.g. hosting, booking tools)
Payment processors
Product manufacturers for warranty registration (if applicable)
Legal or regulatory authorities where required by law
All third parties are required to protect your personal data.
We implement reasonable administrative, physical, and technical safeguards including:
Secure storage of digital records
Restricted access to authorized personnel
Use of password protection and encryption where applicable
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
We retain personal data only for as long as necessary to:
Fulfil service obligations
Maintain service history
Comply with legal and business requirements
We will cease retention when the data is no longer required.
You have the right to:
Access
Request access to personal data we hold about you (administrative fee may apply)
Correction
Request correction of inaccurate or incomplete data
Withdrawal of Consent
Withdraw consent for specific uses such as marketing
Requests may be submitted using the contact details below.
You may withdraw consent for the collection, use, or disclosure of your personal data by contacting us in writing.
Please note that withdrawing consent may affect our ability to provide services.
We rely on personal data provided by you. Please inform us if your personal data changes so we can update our records.
Our website may contain links to third-party websites. We are not responsible for their privacy practices. You are encouraged to review their policies.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.
For enquiries or requests relating to personal data:
DRIVELAB
Email: drivelabsg@gmail.com
Last Updated: April 2026