DRIVELAB (“we”, “us”, or “our”) takes your privacy seriously. We are committed to implementing policies, practices, and processes to safeguard the collection, use, and disclosure of personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you engage our automotive detailing, ceramic coating, and vehicle maintenance services, or interact with us via our website, WhatsApp, or other communication channels. This Policy forms part of DRIVELAB’s Terms & Conditions.
Depending on your interaction with us, we may collect the following personal data:
Identity & Contact Information: Name, contact number, and email address.
Vehicle Information: Vehicle make and model, registration number, Vehicle Identification Number (VIN), service history, and preferences.
Payment Information: Payment method details and transaction history. (Note: We do not store full credit card details where payments are processed by third‑party providers.)
Interaction Data: Enquiries and communications via WhatsApp, email, or social media; feedback, reviews, and service preferences.
Media & Documentation: Before and after photos of your vehicle; videos recorded for service documentation or quality assurance.
We may collect personal data when you:
Submit enquiries through our website, WhatsApp, or social media.
Book an appointment with us.
Visit our premises for detailing or servicing.
Provide feedback or participate in promotions.
Communicate with us for service updates.
We may collect, use, and disclose your personal data for the following purposes:
Service Provision: Processing bookings, providing detailing and maintenance services, identifying your vehicle and service requirements.
Administrative & Billing: Invoicing, payment processing, and maintaining service records.
Customer Support & Quality Assurance: Managing feedback, resolving complaints,and monitoring service quality.
Marketing & Service Reminders: Informing you of maintenance intervals (e.g. servicing, coating maintenance), providing promotional offers and updates. (You may opt out at any time.)
Security & Legal Compliance: Fraud prevention, compliance with legal obligations, and dispute resolution.
We may take photographs or videos of vehicles before, during, and after services for:
Documentation of vehicle condition;
Quality assurance;
Internal training;
Dispute resolution.
These images may be used for marketing purposes (e.g. website or social media) unless the Customer expressly informs us otherwise.
For quality assurance, training, and record keeping, we may monitor and retain communications including:
Phone calls;
Emails;
WhatsApp messages;
Social media messages.
We do not sell or rent your personal data. We may disclose your personal data to:
Service providers assisting with business operations (e.g. hosting, booking tools);
Payment processors;
Product manufacturers for warranty registration (if applicable);
Affiliated partners and business collaborators engaged to support DRIVELAB’s operations, marketing, or customer service, provided they are contractually bound to protect personal data and use it only for authorised purposes;
Legal or regulatory authorities where required by law.
All third parties and affiliated partners are contractually required to protect personal data and comply with applicable data protection laws.
We implement reasonable administrative, physical, and technical safeguards including:
Secure storage of digital records;
Restricted access to authorised personnel;
Use of password protection and encryption where applicable.
However, no method of transmission over the Internet is completely secure, and absolute security cannot be guaranteed.
We retain personal data only for as long as necessary to:
Fulfil service obligations;
Maintain service history;
Comply with legal and business requirements.
Retention will cease when the data is no longer required. Retention periods are reviewed annually to ensure compliance with business and legal requirements. (Service records are typically retained for 2 years; invoices for 5 years in line with accounting compliance.)
Customers have the right to:
Access: Request access to personal data held (administrative fee may apply).
Correction: Request correction of inaccurate or incomplete data.
Withdrawal of Consent: Withdraw consent for specific uses such as marketing. Requests will be processed within 14 business days and may be submitted using the contact details below.
Customers may withdraw consent for the collection, use, or disclosure of personal data by contacting us in writing. Withdrawal of consent may affect our ability to provide services.
We rely on personal data provided by Customers. Customers must inform us of any changes so records can be updated.
Our website may contain links to third‑party websites. We are not responsible for their privacy practices. Customers are encouraged to review their policies.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.
For enquiries or requests relating to personal data:
DRIVELAB
Email: drivelabsg@gmail.com
By booking or using our services, the Customer acknowledges that they have read, understood, and agreed to this Privacy Policy, which forms part of DRIVELAB’s Terms & Conditions.
Last Updated: Jun 2026