Refund Policy

Fair & Transparent Refunds

We understand plans change. Our policy ensures fair treatment for both riders and drivers when cancellations or disruptions occur.

1. Passenger Cancellations

More than 24 hours before departure

Full 100% refund credited back immediately

100%

Between 6 to 24 hours before departure

80% refund (20% fee to compensate driver)

80%

Less than 6 hours before departure

50% refund credited to passenger wallet

50%

2. Driver Cancellations & Disruption

If a driver cancels a ride for any reason, all booked passengers receive an automatic 100% full refund to their original payment method or wallet instantly.

3. No-Show Policy

If a passenger fails to show up at the designated pickup point within 15 minutes of the agreed time without notifying the driver, no refund will be issued to compensate the driver for lost seats.

4. Processing & Wallet Refunds

Approved refunds credited to your Dream Wallet are available immediately for future bookings or can be withdrawn directly to your bank account within 24-48 hours.

Need help with a refund dispute? Contact refunds@dreamx.space