WHAT DO I DO IF is a place for you to search for answers to questions that you might have about who to turn if.......
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If I have a question about a task or process related to my job, who should I ask?
A: Questions directly related to your job are always best addressed by your manager. It may seem easier to ask someone else, but chain of command will ensure you get the correct answer and process.
Who do I go to if I need to turn in an expense report.
A: When you onboard, if access was requested, you should have been given credentials to Airbase, our credit card/expense report system. If you have access, you would submit on Airbase. If you do not know if you have access, ask your manager or reach out to Joyce Betita. jbetita@dentalimplantsgps.com (cc your manager)
Please refer to this training: AIRBASE TRAINING SLIDES
I bought a new phone and I'm locked out of Salesforce???
A: Google Chat @HollyNielsen and ask her to reset your MFA because you bought a new phone! She can also reset your password if you forget.
RELATED SEARCH QUERIES: I can't seem to log into Salesforce.
Troubleshooting: Are you using the correct login? digps.lightning.force.com
Salesforce uses a custom domain. Do not log into SALESFORCE.COM or you will not be in our organization. There is a quicklink on the Home Page of the Intranet Site.
I forgot my email password? Or I have an error logging into my email.
A: Ensure you are using Gmail as your email client.
Since you may not have access to your email, let your manager know to contact @HollyNielsen (720-810-9016) or @JulesLara (480) 478-5476) to assist you.
I am confused about my benefits?
A: You can reach out to HR @ HR@dentalimplantsgps.com
Or you can reach out to ADP TotalSource at (844) 448-0325 or MyLifeAdvisor@adp.com
What does Pact-One help me with?
A: Pact-One is our IT service. They help maintain, manage, and install computers and technology equipment in our Centers.
If you are having an issue with your computer or clinical software not related to Salesforce or 8x8, you would submit a ticket to Pact-One.
If your technology problem is related to Salesforce you can chatter @helpdesk in Salesforce for assistance.
If your technology problem is related to 8x8, you can reach out to Bill at bn@ldevinc.com or call 970-209-8878.
If the telephone issue is related to connection or sound quality, you can submit a ticket directly to 8x8 in the 8x8 workspace application under My 8x8.
Open Dental isn't working or is down or I don't understand?
A: Contact @JulesLara for assistance
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