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• Upload receipts/invoices in Airbase to match charges as quickly as possible; delaying runs the risk of growing to be a big job and receipts get lost.

• Add explanatory notes in the purpose/notes box, such as employee names for recognitions, doctor’s offices for professional relations, etc.

• Use a virtual credit card for only the vendor it was made for.

• Upload receipts for reimbursements; please keep the reimbursements to a very short list rather than a bunch all at once. (It helps with accounting tasks.)

• If a reimbursement isn’t going through quickly, please send me a nudge to check on it.

• Charge mileage to the office that is benefiting from your travel, not where your home base is.

• Enter the purpose of the trip specifically with enough detail to see which office is benefiting, more detail than “office support.” Instead specify the office that is benefiting, such as “Riverside clinical support,” “Tustin office support,” or “Reseda PRM support,” etc.

• Keep Sowingo up to date to keep inventory consistent and new orders from ballooning into larger purchases in a given month.

• Unpack shipments and enter into Sowingo within a day or two of their arrival. (Many payments are held until they are received in Sowingo, and unpaid invoices can slow down new orders from vendors.)

• Follow protocol precisely for requesting new items from Purchasing.

NCOFS is Niguel Coast Oral and Facial Surgery which is our oral and maxillofacial surgery center located inside the Dental Implants GPS Dana Point office. 

Salesforce Help:
Bill: 970-208-8878 | bn@ldevinc.com
@helpdesk in chatter in SF

Internal Issues:
Holly Nielsen

8x8 Password reset, general phone issues
Bill: 970-208-8878 | bn@ldevinc.com

Network issues:
Create a ticket from your My 8x8 widget in the 8x8 work app

Open Dental:
Jules Lara

New company 401K will be rolled out before March of 2026

PTO/Vacation accrual plan

• From an employee’s first day of employment through their 3rd anniversary, vacation is accrued at 1.67 hours per pay period.

> 0-1 years, 1.67 hours are accrued per pay period

> 1-2 years, 1.67 hours are accrued per pay period

> 2-3 years, 1.67 hours are accrued per pay period

• Upon completion of the 3rd year of employment, vacation accrual will increase to 3.33 hours per pay period, beginning with the first full pay period following the 3rd anniversary date.

> 3-4years, 3.33 hours are accrued per pay period

> 4-5years, 3.33 hours are accrued per pay period

>  5-6years, 3.33 hours are accrued per pay period

• Upon completion of the 6th year of employment, vacation accrual will increase to 5.00 hours per pay period, beginning with the first full pay period following the 6th anniversary date.

Please note that the increased accrual rate does not apply until the applicable anniversary milestone (3 years or 6 years) has been fully completed.

30 JAN

01 MAY

31 JUL

23 OCT

• When we have a consultation patient Walk-In to the clinic without a set appointment, you should reach out to Holly Nielsen or Liz Roberts in the Contact Center to add the Hero into Salesforce.  You can also Chatter @contactcenter in Salesforce.

• It is important for the Contact Center to add these patients into the schedule for the Center and not to do it in Open Dental.  

• The Contact Center will schedule an appointment either right away if you have capacity or another day that works for the Hero.

• You can also call the Contact Center using your 8x8 work app with the Patient there with you and let the Patient give their personal information to the agent. 

• There is a process to do this correctly so please lean on the Contact Center.  We have many people standing by ready to help.

• Holly Nielsen - (720) 810-9016

• Liz Roberts - (951) 852-8511‬