MODULE 2

Glossary

• Chatbot: a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation.

• Virtual Reality: images and sounds produced by a computer that makes you think a situation is real.

• Augmented Reality: images produced by a computer and used together with a view of the real world.

• Blockchain: a shared, immutable ledger that facilitates the process of recording transactions and tracking assets in a business network.

• Big Data: very large sets of data that are produced by people using the internet, and that can only be stored, understood, and used with the help of special tools and methods:

• Geotagging: the use of a piece of electronic data that shows where someone or something is and that can, for example, be attached to a photograph or comment on social media.

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