Refund & Return Policy:

At Diamond Traders, your satisfaction is our priority. We understand that sometimes, a product may not meet your expectations or your business needs. Therefore, we offer a clear and straightforward refund and return policy for all our wholesale customers in Mumbai and surrounding areas. Whether you're purchasing fresh fruits, vegetables, pulses, or any of our extensive range of grocery items, we're here to support you.

Eligibility for Returns:

- Condition of Goods: Items must be returned in their original condition, unopened, and undamaged. Perishable goods such as fresh vegetables, fruits, and seafood must be returned within 24 hours of delivery due to their nature.

- Proof of Purchase: Returns must be accompanied by the original receipt or proof of purchase.

- Reporting Issues: Any discrepancies in order fulfillment must be reported within 48 hours of receipt to qualify for returns or exchanges.

Return Process:

1. Contact Us: To initiate a return, please contact our customer service team at info@diamondtraders.com or call our support line at +91 9892127652. Provide your order number, details of the item you wish to return, and the reason for the return.

2. Return Approval: Our team will review your return request and, if it meets our return criteria, will authorize the return. You will receive detailed instructions on how to proceed.

3. Shipping Returns: Once your return is approved, you will need to send the item back to our warehouse at Shop 1A, Ground Floor, White House, T.B. Kadam Marg, Byculla, Mumbai - 400027. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Inspection of Return: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Refund Eligibility:

- Full refunds are only offered if the goods are defective or not as described.

- If the goods are returned due to a change of mind or an incorrect order, we may offer a partial refund subject to a restocking fee.

Non-returnable items:

Certain types of items cannot be returned, such as perishable goods like fresh fruits and vegetables after 24 hours, customized products, and personal care goods. Please ask if you have questions about your specific item.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.

Contact Information for Returns:

Diamond Traders

Customer Service: +91 9892127652

Email: info@diamondtraders.com

Address: Shop 1A, Ground Floor, White House, T.B. Kadam Marg, Byculla, Mumbai - 400027

By understanding and following our Refund & Return Policy, you can shop with confidence knowing that we are committed to providing quality products and services.