The Center to Advance Palliative Care (CAPC) has created a COVID-19 Response Resources toolkit. This useful resource includes crisis communication and symptom management protocols for all clinicians, along with guidance to help palliative care teams address high levels of volume and stress during a crisis. (Mount Sinai employees interested in further education, have complimentary access to all of CAPC's educational modules.)
For another comprehensive guide to navigating difficult conversations during the pandemic, you can also visit VitalTalk.org.