Case studies

Falls team callout - 12/08/2025 - 2035 - North Derbyshire

80yo fall in bathroom,

Response time 25 mins

Assessed patient and identified injuries, updated Ambulance service

Provided immediate care until ambulance arrived 60 mins later, also requested fire service to assist with extraction

Total time on call 2hrs 10mins

Rolling call - 14/08/2025 - 1000 - Chesterfield town centre

As we were passing, we attended a 84yo who had tripped and fallen at a pedestrian crossing,

Ambulance had been called by bystanders, we liaised with the 999 call handler and provided immediate care until the ambulance arrived

Total time on call 1hr 15mins

Falls team callout - 12/09/2025 - 1720 - Chesterfield

98yo fallen at home

The patient had fallen backwards and hit her head on the stairs, luckily she was already at the bottom when she fell

Other than a bump to the head there was no other injuries, so we helped the patient back to her chair

On assessment we noticed an abnormal ECG and elevated blood pressure, so we provided care and reassurance until EMAS arrived

Total time on call 1 hour

Call out - Missing person/Welfare check - 19/09/2025 - 2200 -

North Derbyshire

We were asked by a family member to check the last known location of a missing veteran/their car at J31 of the M1.

We deployed a vehicle and 2 staff to attend and search the area

On arrival the family called us to inform us that the police had located the missing person and had taken them to safety

Total time on call - 2 hours

Medical Callout - 23/09/2025 - 1311 - Chesterfield

We were called by staff at a Chesterfield HMO to assist with a 25yom who had collapsed and having a seizure

Ambulance had stated a 1 hour response time

We arrived 4 minutes after the call came in, and after assessment we began managing the patient, we called 999 and updated the ambulance service on the patients condition,

Total time in call 1hr 45 minutes

Safe and well check - 04/10/2025 - 1730 - Chesterfield

Called by a concerned family member to check on a 70yo relative

On arrival at his home address, scouted round the building and managed to get the attention of the relative and ensure they were ok,

Family updated

Time on call 50 minutes

Rolling call - 08/10/2025 - 1940 - Rotherham

Tonight we were asked to attend a Rotherham sea cadets award ceremony, as we sponsored them with a first aid kit

On the way there we pulled over to assist South Yorkshire police with a casualty.

The casualty (who was riding an E scooter) was involved in a head on collision with a car, and had impacted the windscreen with their head causing a significant intrusion into the car

We began to manage the patient, stabilise any injuries and provide immediate care until the ambulance arrived, a full handover was given to Yorkshire ambulance service before the patient was taken straight to the Major trauma centre at Northern general hospital

We still managed to get to the award ceremony with time to spare for a mug of tea and some cake

Total time on call 1 hour

Rolling call - 11/10/2025 - 0515 - Chesterfield

On our way back from covering No bounds festival in Sheffield we were travelling back to base and were flagged down by someone trying to manage an unconscious 20yo female on the pavement while a group nearby were trying to tell them not to call for an ambulance

On arrival we took control and instructed them to call for an ambulance while we assessed the patient

We managed the patients airway, wrapped the patient up in a thermal blanket and applied oxygen

The ambulance arrived 15 minutes later

Total time on scene 40 minutes

Rolling call - 11/10/2025 - 1900 - Sheffield

Road traffic collision

We assisted South Yorkshire police at a two car RTC, with one female casualty

Initial quote for an ambulance response was 3 hours, after assessment we were able to update the ambulance service and request the fire service for assistance with extrication

Total time on scene - 90 minutes

Rolling call - 25/10/2025 - 1650 - Chesterfield

As we were returning to depot we came across a two car RTC on the roundabout at Horns bridge, with one vehicle blocking the outside lane

We pulled over and checked for injuries, and provided stand off until the lane was cleared again

Total time on scene 20 minutes

Falls team callout - 29/10/2025 - Wingerworth

Today we had a call from a 60yof who had fallen getting out of the shower, her husband and neighbours had tried to lift her but had no success

We arrived within 15 minutes of the call, provided a full assessment and lifted her into her easy chair

We then enjoyed a cuppa and a natter whilst completing our paperwork and final checks, before leaving

Total time on call 90 minutes

Falls team callout - 0839 - 06/11/2025 - Bakewell

This morning we were called to a 70yo male who had fallen during the night, his carer had found him on the floor in the bedroom saying that he had been there for approximately 4 hours

The carer had been quoted 6 hours for an ambulance before calling us

We arrived on scene within 40 minutes, and assessed the patient for injury and other complications before lifting the patient into bed.

We advised the carer that the ambulance was still required due to the length of down time, but the patient is warm and comfortable back in bed

Total time on call 1hr 30mins

Rolling call - 1015 - 10/11/2025 - Stanfree

On driving through Stanfree, drove past a 2 car RTC, pulled over to offer assistance

Both parties involved stated no injuries, discharged in scene and we left them to await recovery

Time on scene 15 minutes

Rolling call - 1500 - 10/11/2025 - Chesterfield

Fall in the street

As we were sat in our office sorting admin and watching the rain through the window, we noticed a commotion down in the street.

We popped round to investigate and noticed police trying to assist someone who had lost consciousness and fallen into the road,

We offered assistance, and assessed the patient for underlying illness and injuries

After we ascertained that there were no injuries and the patient was stable, the police cancelled the ambulance and drove the patient to hospital as a precaution

Total time on call 22 minutes

Medical callout - 0930 - 12/11/2025 - Dronfield

We were called out to assist a person whose elderly relative called them at work complaining of facial numbness.

111 was called and they advised making their way to hospital, the family member worked 30 minutes away

We arrived at the house 15 minutes prior to the family member getting there. On arrival we did a full assessment to rule out anything immediately life threatening, and as the patient was stable discussed the family taking them to hospital in their own car

Total time on scene 40 minutes

Falls team callout - 2215 - 15/11/2025 - Dronfield

Tonight we were called out to an 80yo who had fell on her garden at approximately 2100

We were at the patients side within 25mins of the call, On arrival we were met by the family who had just arrived and keeping her warm with extra coats and blankets

After identifying there were no injuries we used our lifting cushion to get her back to her feet then assisted her into the house to warm up

After completing a full assessment we stayed with her as she warmed up and left her at home with her family

Total time on call 1hr 45 minutes

Falls team callout - 1900 - 22/11/2025 - Wingerworth

Tonight we were called out by a care company to a couple who had both fallen in their home, the care company had called 999 already and were quoted a possible 10 hours until an ambulance was available

We arrived on scene in 25 minutes, and began assessing the patients

The husband was un injured and was lifted up with our lifting cushion and assisted back to bed with no need for an ambulance

Unfortunately his wife had suffered a big bump to the head and required further care until the ambulance arrived

We updated the ambulance service and stayed on scene until they arrived, we handed over to the crew and cleared the scene

Total time on call 2hrs 50mins

Falls team callout - 0940 - 24/11/2025 - Alfreton

This morning we were called out to an elderly lady who had fallen in her bathroom

On arrival we assessed for injuries, and due to her condition provided immediate care until the ambulance arrived

We were on scene within 25 minutes of the initial call

Total time on call 1hr 5 mins

Falls team callout - 1630 - 25/11/2025 - Grassmoor

We were called out to a 65yo male who had fallen in his lounge

On arrival we assessed for illness and injuries, and found his blood sugar was low, we lifted the patient back into his chair with our lifting cushion, and began to treat the low blood sugar with glucose gel and food

Once we had ensured he was stable and all his obs were fine, we gave aftercare advice to the family and left the patient at home

Response time - 19 minutes

Time on scene - 1hr 14 minutes

Falls team callout - 0945 - 24/11/2025 - Old whittington

We were called to a non injury fall at a private address in Old Whittington this morning,

On arrival we assessed for injuries and other medical issues, before assisting the caller back into her chair

Total time on call - 1hr 30 mins

Falls team callout - 0120 - 30/11/2025 - Old tupton

This morning we were called out to an 80yo lady who had fallen in her kitchen

Her daughter had called an ambulance and had been quoted a 10 hour wait

We arrived on scene 15 minutes after the call came in, we assessed for illness and injury, before lifting the patient with our lifting cushion

As there were no injuries or underlying illness, the ambulance was cancelled and the patient was tucked up in bed before we left.

Response time - 15 minutes

Time on scene - 1 hour

Falls team callout - 0830 - 30/11/2025 - Newbold

This morning we were called to a 75yo male who had fallen when he got up to go to the toilet

His wife called us to assist after trying 111

On arrival we assessed for injuries and illnesses and used our lifting cushion to get him back into bed

Response time - 10 minutes

Total time on scene - 35 minutes

Falls team callout - 0330 - 30/11/2025 - Tupton

Called to an 80yo male who had slipped getting out of bed

On arrival assessed for injuries and underlying health conditions and used our lifting cushion to get them off the floor

As there were no injuries or underlying illnesses we cancelled the ambulance

Response time -15 mins

Time on scene - 1hr

Falls team callout - 0830 - 30/11/2025 - Newbold

This morning we were called to a 75yo male who had fallen when he got up to go to the toilet

His wife called us to assist after trying 111

On arrival we assessed for injuries and illnesses and used our lifting cushion to get him back into bed

Response time - 10 minutes

Total time on scene - 35 minutes

Falls team callout - 0256 - 04/12/2025 - Old Whittington

This morning we were called out to a 80yo lady who had fallen getting out of bed, her zimmer had slipped away from her as she stood up

On arrival she was sat on the floor next to the bed in good spirits, after a brief assessment we used our lifting cushion to lift the lady off the floor and assisted her into her easy chair

Response time - 10 minutes

Time on scene - 35 minutes

Medical team callout - 1025 - 07/12/2025 - Bolsover

Called to assist a 71yo male who had been refused transport to Respite care by the NHS

We attended to see how we could assist as we aren’t a transporting service

We assessed the gentleman and arranged a wheelchair transfer to the Carehome with Express Taxis, we then assisted him into his wheelchair ready for transfer

Total time on scene - 1hr 30 mins

Falls team callout - 0825 - 15/12/2025 - Castle Donnington

This morning we were called to an 82yo male who had slipped out of bed

The family were quoted 6 hours for an ambulance, on arrival we assessed for injuries and illnesses then lifted the gentleman back into bed using our lifting cushion

Response time - 40mins

Time on scene - 45 mins

Medication run - 1400 - 09/01/2026 - Ashover > Clay cross

Picked up some emergency medication from Ashover surgery to take to an elderly person in clay cross, as her husband was unable to go and fetch it due to weather conditions

Total time on call 60 minutes

Falls team callout - 1440 - 13/01/2026 - Chesterfield

Today we were called to an 81yo lady who had fallen in her living room

On arrival the caller was lying on the floor in her living room, we assessed the patient and identified no injuries or underlying illnesses and used our lifting cushion to get her back into her chair, and made her a brew before leaving

Response time - 7 minutes

Time on call - 45 minutes

Falls team callout - 0820 - 07/01/2026 - Chesterfield

This morning we were called to a 40yo woman who had slipped on black ice during a morning jog and hit her head on the floor

We were with the patient within 8 minutes of the call coming in

On arrival we assessed for injuries and assessed for concussion, after monitoring the casualty we discharged them to the care of their family with head injury “worsening” advise

Response time - 8 minutes

Time on scene - 40 minutes

Medical team callout - 1415 - 10/01/2026 - Chesterfield

Today we were called to an 80yo lady who was having an anxiety attack due to other health issues

We arrived on scene within 15 minutes and started our assessment, and spent time reassuring the patient, once the patient was happy and relaxed we gave advice to consult their GP first thing Monday morning

Response time - 13 minutes

Time on scene - 60 minutes

Falls team callout - 1144 - 20/01/2026 - Chesterfield

Today we were called to a church in chesterfield where an elderly member of the congregation had fainted and fallen over

On arrival the staff at the church had already picked him up off the floor, so we provided a full medical and trauma assessment before discharging the gentleman into the care of his family

Response time - 6 minutes

Time on call - 45 minutes

Falls team callout - 1840 - 22/01/2026 - Heanor

Tonight’s callout came from the carers of a 98yo lady who had fallen in her kitchen at approximately 1300, her evening carer found her and called 999, the ambulance service stated an 8 hour response time

Luckily DCC adult social care had passed on my number to the care provider

We arrived 35 minutes after we were notified, on assessment there were no injuries or underlying issues so we used our lifting cushion to get her safely back to her feet and back into her chair

As the patient had been in the floor 6+ hours we didn’t cancel the ambulance, and we left the patient in the care of her carer until the ambulance arrives

Off the floor ✅

Warm ✅

Comfortable ✅

In safe hands ✅

Response time - 35 minutes

Time on scene - 1 hr

Falls Team callout - 2250 - 03/02/2026 - Old Whittington

Last night we were called out to an 89yo lady who had fallen after getting up for a drink,

Her daughter called us as soon as she heard her mum shout for help

Once we recieved the call we were on site within 10 minutes of receiving the call

We performed a full assessment and safely lifted the lady back into bed with our lifting cushion, we then completed our paperwork and reassessed before leaving them in peace

Response time - 9 minutes

Total time spent on the floor - 25 minutes

Time on scene - 45 minutes

Falls team callout - 1230 - 04/02/2026 - Wessington

Today we were called to a 90yo lady who had fallen in her kitchen, she had dragged herself into the hallway to try and call for help

Her grandson called us asking if we could help, as the ambulance service stated a 10 hour wait, we arrived on scene within 25 minutes of the call and performed a full assessment, identifying a possible broken hip and other injuries

We safely moved her from the floor onto a padded stretcher and provided care until the ambulance service arrived

Response time - 25 minutes

Total time on scene - 3 hours

Google Sites

Report abuse