The time between a call for help and the arrival of emergency services can be filled with anxiety and uncertainty. At DLM, we close that gap, providing you with professional support and peace of mind when you need it most.

Why Wait in Uncertainty?

With NHS ambulance services facing unprecedented demand, wait times can be longer than expected. We provide a vital safety net, ensuring you or your loved ones aren't left waiting without support.

• Rapid Arrival: We aim to be on-site within 45 minutes of your call.

• Clinical Assessment: Our team performs a thorough head-to-toe assessment to check for injuries or hidden medical issues.

• Safe Manual Handling: If it is safe to do so, we use professional techniques to assist the fallen person back to the comfort of their bed or chair.

• Continuous Care: If an injury is detected, we provide immediate stabilization and remain by your side until the ambulance arrives.

Don’t let a fall become a "long lie." We provide the dignity, safety, and speed that your family deserves.

Care Without Barriers

We believe that when someone falls, the focus should be on safety and dignity—not paperwork. Our service is designed to be accessible to everyone in the community, regardless of their circumstances.

For Private Individuals & Households

• No Registration Needed: You don’t need to be a member to call us.

• £60 callout fee

• Our emergency pendant service is now live 

  • What is included: 

• Telephone unit with pendant 

  • **We currently Do Not provide pressure sensors or falls mats**

• 24/7 monitoring, 

• Physical response to falls.

• Medical emergency assistance

• Fire service notification should you activate your pendant when your smoke alarm is set off.

• Initial smoke alarm check along side Derbyshire Fire and Rescue service

• Annual smoke alarm check 

• A KeySafe if you don’t have one

• Prices 

  • £100 set up fee to cover equipment and installation, then £60 per month

For Care organisations & Nursing Homes

We act as a professional extension of your care team, helping you manage falls safely and reducing the time residents spend on the floor.

• One-Off Callouts: Pay-as-you-go emergency assistance for immediate needs. from £240 per callout

• Monthly Subscriptions: Budget-friendly retainers for 24/7 response and unlimited support.