RETURN POLICY

process of returning or exchanging items

You have 30 days from the receipt of your order to return products.

For cash / prepaid orders, you can refund or exchange an item/size directly from our website with the original receipt within 30 days.

 

Online Return Process:

Step 1: Call or WhatsApp Dalydress Customer Service at 01033337346 or 01012620642 to inform them that you want to return items. Please provide the required details to the customer service representative. If the lines are busy,

You can also send an email to support@dalydress.com or visit your account and follow the steps to select the items you wish to return.

Please note that you can no longer return, refund or exchange in our stores.

Step 2: Our assigned courier will contact you to arrange a pickup time for the items you wish to return.

Step 3: Please ensure the product tags and packaging materials are intact or securely closed for safe delivery.

Step 4: Once we receive the products, we will review your return and either approve or reject your request depending on the status of the returning item. We do not accept returns for:

Step 5: You will be refunded within 14 days of receiving your return.

Policies

Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return or refund.

In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied. We do not accept returns or refunds of Partial offer we accept only full offer return 

Refunds

Subject to the above exclusions, we will process a refund upon receipt of the returned products, excluding any delivery charges you paid for through ordering. If a return is received that has been claimed for defect, but in fact fails to be approved, the item will be resent and shipping costs will be added. 

 

Cancellation

If you wish to cancel your order, you may do so by calling our Customer Services department: 01033337346/01012620642 during working hours

If you paid by credit card or debit card and you have cancelled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures. 

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

We reserve the right to cancel your order for any reason without your discretion.

Editing an order

We reserve the right to edit the order received in case an item is unavailable. The value of your order will be adjusted accordingly, and you will receive an email with the update.

Order Processing and Shipping

We will not contact you to confirm the order, please note that all orders received will be processed and shipped. Each step will be communicated as per the email provided in your order.