Privacy Policy

DCAS NT – Divine Care and Ability Solutions Pty Ltd

Trading as DCAS NT

DCAS NT respects your privacy and is committed to protecting your personal information. We collect, use, store, and disclose personal information in a lawful, fair, secure, and respectful manner.

This Privacy Policy explains how DCAS NT manages personal information, including information collected through our website, referral forms, service enquiries, participant intake processes, and service delivery.

DCAS NT aims to handle personal information in line with the Privacy Act 1988, the Australian Privacy Principles, and relevant NDIS quality, safeguarding, and confidentiality expectations. The Australian Privacy Principles require organisations covered by the Privacy Act to manage personal information openly and transparently, including through a clearly expressed and up-to-date privacy policy. (OAIC)

What Personal Information We Collect

DCAS NT may collect personal information such as:

• Name, address, phone number, and email address

• Date of birth

• NDIS number and plan details

• Emergency contact details

• Guardian, nominee, family, carer, or support coordinator details

• Health, disability, support needs, risks, and communication needs

• Cultural, language, religious, or personal preferences

• Service records, progress notes, incident records, complaints, and feedback

• Billing, payment, and plan management information

• Website enquiry or referral form information

Personal information includes information or an opinion about an identified person, or a person who is reasonably identifiable. (OAIC)

Why We Collect Personal Information

DCAS NT collects personal information to:

• Respond to enquiries and referrals

• Assess whether we can provide suitable supports

• Complete participant intake and service agreements

• Develop support plans and risk assessments

• Deliver safe, person-centred disability supports

• Communicate with participants, families, carers, nominees, support coordinators, and other authorised persons

• Manage incidents, complaints, feedback, and safeguarding matters

• Meet legal, regulatory, audit, insurance, and NDIS compliance obligations

• Improve the quality and safety of our services

How We Collect Information

We may collect information directly from:

• Participants

• Family members or carers

• Guardians, nominees, or authorised representatives

• Support coordinators

• Plan managers

• Health professionals

• Government agencies, where authorised or required

• Online forms, emails, phone calls, meetings, and service records

Where possible, we collect information directly from the participant or with their consent.

Consent

DCAS NT will seek consent before collecting, using, or sharing personal information, unless we are required or permitted by law to do otherwise.

Participants may choose not to provide certain information. However, this may affect our ability to assess referrals, provide services, manage risk, or meet legal and NDIS requirements.

How We Use and Share Information

DCAS NT will only use or share personal information for the purpose it was collected, for a related purpose the person would reasonably expect, with consent, or where required or authorised by law.

We may share relevant information with:

• The participant or their authorised representative

• Family members, carers, guardians, or nominees, where consent is given

• Support coordinators or plan managers

• Health professionals or emergency services, where necessary

• NDIS Quality and Safeguards Commission, NDIA, auditors, or government agencies where required

• Insurers, legal advisers, or professional advisers where necessary

We do not sell personal information.

Storage and Security

DCAS NT takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We may store information in secure electronic systems, paper files, email systems, cloud-based systems, or service management platforms. Access is limited to authorised personnel who need the information to perform their role.

Website Information

When you use the DCAS NT website, we may collect basic information such as enquiry details submitted through online forms. Our website may also collect standard technical information such as browser type, device information, and website usage data.

This information helps us respond to enquiries, improve website performance, and maintain security.

Accessing or Correcting Your Information

You may request access to your personal information held by DCAS NT. You may also ask us to correct information if it is inaccurate, incomplete, or out of date.

To request access or correction, please contact us using the details below.

Complaints About Privacy

If you have concerns about how DCAS NT has handled your personal information, you can contact us.

Email: admin@dcasnt.com
Phone: 0482 917 880

We will take privacy complaints seriously and respond in a respectful and timely manner.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or the NDIS Quality and Safeguards Commission. The NDIS Commission’s own privacy information also refers people to the OAIC if privacy concerns are not resolved. (NDIS Quality and Safeguards Commission)

Contact Us

For privacy questions, access requests, corrections, or complaints, please contact:

DCAS NT – Divine Care and Ability Solutions Pty Ltd
Email: admin@dcasnt.com
Phone: 0482 917 880

Policy Review

This Privacy Policy may be reviewed and updated from time to time to ensure it remains current, lawful, and appropriate for DCAS NT’s services.