Complaints and Feedback

DCAS NT – Divine Care and Ability Solutions Pty Ltd

At DCAS NT, we welcome complaints, compliments, suggestions, and feedback. Your voice helps us improve our services and ensure that participants are treated with dignity, respect, safety, and fairness.

We take all feedback seriously and will respond in a respectful, confidential, and timely manner.

Your Right to Speak Up

You have the right to make a complaint or provide feedback without fear of being treated unfairly.

You can speak up if you are unhappy with:

• The quality of support you receive

• The behaviour of a worker

• Communication from DCAS NT

• Missed or late services

• Safety concerns

• Privacy or confidentiality concerns

• Cultural safety concerns

• Any decision or action that affects your support

You can also provide positive feedback when something is working well.

How to Make a Complaint or Give Feedback

You can contact DCAS NT in any way that is easiest for you.

Phone: 0482 917 880
Email: admin@dcasnt.com

You may also use our online form below:

Click here to complete the DCAS NT Complaints and Feedback Form:
[Complaints and Feedback Form Link]

What Happens After You Submit Feedback?

When DCAS NT receives your complaint or feedback, we will:

1. Acknowledge your complaint or feedback

2. Listen carefully and treat you with respect

3. Record the issue confidentially

4. Investigate the matter where required

5. Keep you informed of progress

6. Work with you to resolve the issue

7. Use the feedback to improve our services

Where possible, we will try to resolve complaints quickly and fairly.

You Can Ask for Support

You may ask someone you trust to help you make a complaint, including:

• A family member

• A carer

• A friend

• A support coordinator

• An advocate

• A guardian or nominee

DCAS NT will respect your right to have a support person or advocate involved.

External Complaints

If you are not happy with how DCAS NT handles your complaint, or you prefer to speak to someone outside DCAS NT, you may contact the NDIS Quality and Safeguards Commission.

NDIS Commission: 1800 035 544
Website: www.ndiscommission.gov.au

Our Commitment

DCAS NT is committed to:

• Listening without judgement

• Protecting your privacy

• Responding fairly and respectfully

• Taking action where needed

• Preventing the same issue from happening again

• Improving the quality and safety of our services

Your feedback matters. It helps us provide better, safer, and more respectful support for every participant.