Whether something isn't working, you have an idea, or you just have a question, this is the fastest way to reach us.
We read every message and aim to reply within two business days.
Try This First
Most problems clear up quickly. Make sure you are on the latest version by opening the App Store, tapping your profile picture, and checking Available Updates. Quit and reopen the App, then restart your device. Check that your device is running a supported version of iOS. If one particular screen or action fails, try it once more and note exactly what you tapped.
What to Include in Your Message
The more of this you can tell us, the faster we can help: your device model, for example iPhone 15 Pro or iPad Air; your iOS version, found under Settings, then General, then About, then Software Version; the version of the App; what you were trying to do; what happened instead, and any error message you saw; and a screenshot or screen recording if you can take one.
Bug Reports
Please include the details above. If the App crashed, the exact steps that led to the crash are the single most useful thing you can send us.
Feature Requests and Feedback
Send them to the same address. We cannot promise every request makes it in, but we read all of them and they shape what gets built next.
Privacy Questions
The App collects no personal data. Our Privacy Policy has the full details. If you have a question it does not answer, or you would like written confirmation of what we hold about you, which is nothing, email us and we will respond.
Refunds
Purchases are handled by Apple, not by us, so we cannot issue refunds directly. Request one at reportaproblem.apple.com, or through Settings on your device.
Response Times
You will normally hear back within two business days, occasionally longer around holidays. If a week goes by with no reply, please send a follow-up, as it may have been caught by a spam filter.
Mailing Address
David Cederbaum. A postal address is available on request by email.