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With Cyhana Williams
Improvement to LLM output using Human Evaluations
Time reduction for UX Research Cycle using AI
FMCG Operations Cost Reduction
FMCG Locations Mapped and Digitized
“The future of intelligent products lie at the intersection of spatial insights, AI capabilities and human understanding where geography show patterns, AI surfaces possibilities and UX research grounds those possibilities into evolving user-centric experiences.
Together, they turn complex data into sustainable strategic decisions.”
Cyhana's Bio
Cyhana's Bio
Cyhana Williams' work has driven impact across geospatial innovation and AI technology products by turning spatial data and user insights into strategic solutions. At Microsoft, she led research projects that helped to optimize Generative AI output responses (text and visual) by co-introducing a governance method for Model Output Human Evaluations. This method helped to improve AI output by more than 50%.
Also, her geospatial analysis in the Route-to-Market project at Coca-Cola Beverages Africa - Voltic Ghana optimized distribution across 80,000+ customer locations, reducing operational costs by about 50% while improving service territory planning and resource allocation.
At Henson Geodata Technologies (HGT), she coordinated both software and data teams as well as a farmer-centered research for the project development of IGEZA (MyAgro360). Igeza is an agricultural intelligence system which earned international recognition and won the $50,000 Frontier Innovation Award (FAW Tech Prize) for its role in helping farmers detect crop pests and access timely support.
Beyond technical impact, Cyhana co-founded African Women in GIS. A growing network across 30+ countries with 1000+ members that provides mentorship, training and opportunities for African women in the geospatial field.
Together, her work advances geo-business strategy, technology program management and advocates for inclusion in the global geospatial and tech community.
UX Researcher
Microsoft
Co-Founder
African Women in GIS
GIS Specialist
Coca-Cola Beverages Africa
GIS Product Manager
Henson Geospatial Technologies
“Some of the most powerful business insights appear when data is placed on a map because location intelligence reveals the hidden relationships between customers, operations and opportunity. ”
A Ghanaian technology professional like Cyhana blends geospatial intelligence, human-centered research and inclusive tech leadership. She has driven AI UXR, GIS and GeoAI projects at a GeoAI startup and Coca-Cola Beverages Africa. She now co-leads UXR GenAI & GenUX projects at Microsoft.
Also, she has earned international recognition including the Fall Army Worm Tech Prize and Esri Special Achievement in GIS Award for the companies she has impacted. She also co-founded African Women in GIS, mentoring and supporting the careers of over 1000 African women across 30+ countries worldwide.
She believes that diverse voices shape the future of technology.
Achievements
“UX research brings the human perspective into Gen AI evaluation and development. Helping teams design intelligent systems that are useful, responsible and built around real user needs. ”
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