• Describe your expert

  • • Our expert is currently a medical assistant working at a clinic. He is planning to enter medical school in about 2 years and obtain an MD degree. He is interested in pursuing a career in emergency medicine or general surgery after graduation.

• Explain and justify the protocols you used in your interaction

  • • We conducted a structured interview where we first prepared some questions to learn about the expert's background and their thoughts on medical education. We then presented him with our prototype and asked for thoughts and suggestions.

• Main feedback we received 

  • • After watching our prototyping videos, he suggested that we simulate more complicated and realistic scenarios. He pointed out how real-life environments can be stressful and require even someone new to the field to learn fast.

    • He also suggested that we include the aspect of multitasking in our simulation

    • He would suggest that we target this product to high school students or freshman/sophomores in college

• Our main takeaways from the feedback

  • • We learned that if someone is already in medical school or is quite certain about entering medical school, they ought to be aware of the various administrative tasks they should expect. This tells us that our product should not be targeting people who've made up their minds about entering medical school or are already in medical school. Rather this should be targeted to someone earlier on in their path to pursue a career in medicine. 

    • The feedback also made us aware that to truly educate students on what to expect from a job in the hospital, it is very important to make the tasks more complicated and do our best to simulate the high level of stress that one can encounter in hospitals/clinics

• What did you expect to learn when you entered medical school?

  • • Figure out the specialty that best suits students

    • Being exposed to different work environments and seeing which match their personality and work ethic

• What is your program/position’s current way of teaching you about your job?

  • • Be told and explained what to do -- this ends up not working

    • Transition into giving a job,  then do the task repetitively until he picks up the job

    • Hands-on tasks are better for him to learn

    • However, the clinic doesn't give him anything that helps him in an emergency medicine position 

• How good are they at teaching you about different specialties?

  • • Required skills are easy to pick up

    • There are gaps between skills and knowledge. For example, learning the reasons behind the principles and methods

• What problems exist for people you know in med school and clinic?

  • • Don't know anyone in med-school so their problem is unknown to him. Some hearsay said they are more focused on the school challenges

    • People who just started working in the clinic would need to learn fast and adjust to the workflow as quickly as possible or they risk being fired

• What do you think about our prototype and overall idea?

  • • More complicated scenarios that could teach principles and provoke thinking

    • Simulating the requirement of multitasking in hospital work would be helpful

    • Would recommend target users be high school students or freshman/sophomore college students

Students

• What did you wish you knew before beginning your residencies?

• What are the most important aspects to know before beginning your residency? 

ICU

• How should residents learn to deal with stressful daily tasks?

Geriatric

• What are the skills required for the residents to learn to work with elderly patients?