Course Structure

Module 1: Fundamentals of Corporate Service

• Introduction to Corporate Services and Its Importance

• Understanding Client Needs in the Corporate World

• The Role of Customer Experience (CX) in Business Success

• Overview of Business Communication in Corporate Settings

Module 2: Corporate Etiquette and Professionalism

• Business Etiquette: Dress, Behavior, and Communication

• Time Management in Corporate Roles

• Handling Professional Emails and Calls

• Building a Positive Corporate Image

Module 3: Effective Communication in Corporate Services

• Verbal and Non-Verbal Communication Skills

• Active Listening in Corporate Interactions

• Handling Difficult Clients and Conflict Resolution

• Cross-Cultural Communication in Global Corporations

Module 4: Basics of Corporate Relationship Management (CRM)

• Introduction to CRM Tools (e.g., Salesforce, Zoho CRM)

• Using Technology for Better Customer Insights

• Basics of Data Management and Reporting in CRM

• Personalizing Client Interactions for Better Retention

Module 5: Corporate Problem-Solving Strategies

• Identifying and Analyzing Client Issues

• Creative Problem-Solving Techniques

• Steps to Implement Client-Focused Solutions

• Crisis Management in Corporate Services

Module 6: Corporate Service Strategy Development

• Designing Effective Service Policies

• Setting Goals and KPIs for Service Teams

• Understanding Corporate Hierarchies and Reporting

• Aligning Service Strategies with Business Goals