Project SupportBridge 

Customer Support Setup for Regional Appliance Brand

Image Description & Process Overview

The images in this section illustrate our end-to-end customer support setup process and the key artefacts created along the way.

What the images showcase:

• Support Workflow Diagrams: Step-by-step visualization of customer inquiry handling, escalation paths, and resolution tracking.
  
  

• CRM Dashboards & Reporting: Screenshots of ticket tracking, performance metrics, and customer satisfaction dashboards.
  
  

• Team Training & Onboarding: Photos and snapshots of our support agents undergoing structured training to ensure high-quality service.
  
  

• Customer Interaction Samples: Examples of real-time support interactions, highlighting professionalism, promptness, and problem resolution.
  
  

Artefacts Created:

• Detailed SOPs for consistent handling of customer queries.
  
  

• Customized ticket management templates and CRM setups.
  
  

• Knowledge base articles for internal teams and self-service resources for customers.
  
  

• Training materials and guides for agent onboarding and performance monitoring.
  
  

Each image and artefact represents Corebridge’s structured, strategic approach, showcasing our commitment to efficiency, quality, and exceptional customer experiences.

Corebridge Solutions led the complete setup and management of the client’s customer support function. We designed support processes, implemented CRM systems, trained support agents, and ensured consistent, high-quality service delivery.

Collaboration:
To achieve the best results, we closely collaborated with the client’s operations, product, and management teams. Internally, our BPO, training, and quality assurance teams worked together to streamline workflows, monitor performance, and maintain high customer satisfaction levels.

Outcome:
Through this partnership, Corebridge provided impeccable customer support, resolved queries efficiently, and established a scalable support system. The client experienced higher customer satisfaction, improved query resolution times, and increased customer retention, strengthening their brand reputation and operational efficiency.