Cookdin Private Limited – Cancellation & Refund Policy
1. Scope
This Cancellation & Refund Policy applies to all bookings, purchases, and transactions made through the Cookdin Platform (website, mobile app, or other digital channels).
It covers:
•Cook Services (home cook bookings)
•Surplus Food Donations (where applicable and eligible for cancellation)
2. Cancellation by User
2.1 Cook Services
•Free Cancellation: If cancelled 24 hours or more before the scheduled service time.
•Partial Charge: If cancelled between 12–24 hours before service, 50% of the service fee will be charged.
•No Refund: If cancelled less than 12 hours before service or in case of a no-show.
2.2 Surplus Food Donations
•Donation pickups cannot be cancelled once the collection team has been dispatched.
3. Cancellation by Cookdin or Service Provider
•If Cookdin or the assigned cook/vendor cancels due to unforeseen circumstances, the user will receive:
Full Refund of the paid amount; or
Option to reschedule without extra charge.
•Cookdin will not be liable for any indirect loss, but will assist in arranging alternative service where possible.
4. Refund Process
•Eligible refunds will be processed to the original payment method within 5–7 business days after approval.
•Processing times may vary based on payment provider policies.
•In case of partial refunds, deductions will be clearly communicated to the user.
5. Non-Refundable Charges
•Convenience fees, payment gateway charges, and any taxes collected are non-refundable unless
cancellation is due to Cookdin’s fault.
6. Exceptional Circumstances
Refunds or waivers may be granted in cases such as:
•Verified service failure by a cook/vendor.
•Delivery of spoiled/unsafe food items.
•Government-imposed restrictions preventing service delivery.
Cookdin’s decision on exceptional refunds will be final.
7. How to Request a Cancellation or Refund
Users must request cancellations or refunds through:
•The Cookdin app/website cancellation feature; or
•Email to hello@cookdin.com with booking/order details.
Requests via phone or social media will be processed only after formal submission.
8. Changes to Policy
Cookdin may modify this policy at any time. Updates will be posted on the Platform and may be notified via email. Continued use after updates implies acceptance.