Last Updated: 02.09.2026
Cookdin Private Limited ("Cookdin", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, process, store, share, and safeguard personal information when you access or use our website, mobile application, and related services (collectively referred to as the "Platform").
Cookdin operates a digital platform that connects customers with independent cooking professionals for at-home cooking services and may facilitate food donation and related services.
This Privacy Policy is intended to comply with applicable Indian data protection and privacy laws, including:
The Information Technology Act, 2000 and applicable rules.
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, where applicable.
The Digital Personal Data Protection Act, 2023, as and when applicable and brought into force.
Other applicable laws relating to privacy and data protection in India.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
For the purpose of this Privacy Policy:
Personal Data means any information relating to an individual who can be identified directly or indirectly, including information such as name, mobile number, email address, and address.
Sensitive Personal Data or Information means information classified as sensitive under applicable law, including certain financial information, passwords, health information, biometric information, or other information where applicable.
Data Principal refers to an individual to whom personal data relates, where applicable under the Digital Personal Data Protection Act, 2023.
Data Fiduciary refers to Cookdin Private Limited, which determines the purpose and means of processing personal data, where applicable.
Service Provider refers to independent chefs, cooking professionals, vendors, technology providers, payment service providers, or other third parties that assist in providing services through the Platform.
We may collect information from users, chefs, and other Service Providers when they access or use the Platform.
You may voluntarily provide us with information including:
Full name.
Mobile number.
Email address.
Residential or service address.
Profile information.
Booking and service-related information.
Communication with Cookdin or other users through the Platform.
Payment-related information, where applicable.
Any other information voluntarily submitted by you.
When you access or use our Platform, we may automatically collect certain information, including:
IP address.
Device type.
Operating system.
Browser type.
Application version.
Device identifiers, where applicable.
Pages or features accessed.
Date and time of access.
Usage and interaction information.
This information may be used to improve Platform functionality, security, performance, and user experience.
Where necessary for verification, safety, fraud prevention, or legal compliance, Cookdin may request identity verification information from chefs or other users.
Depending on the verification process, this may include identity documents or other information necessary to confirm identity.
We request such information only where reasonably necessary for verification, security, operational purposes, or compliance with applicable law.
Cookdin may collect and process location information when you use certain features of our mobile application or Platform.
Location information may be used to:
Identify services available near your location.
Help connect customers with nearby chefs or Service Providers.
Improve the accuracy of service availability.
Assist with booking and service coordination.
Help users provide the correct service location.
Improve location-based functionality and user experience.
The exact type of location information collected may depend on your device settings and the permissions you grant to the Cookdin application.
Location information may be used to provide and improve location-based services available through the Platform.
For example, location information may help Cookdin:
Display available services in your area.
Match customers with nearby chefs.
Identify the location where a service has been requested.
Improve booking coordination.
Cookdin will use location information only for legitimate operational and service-related purposes as described in this Privacy Policy.
Where necessary to provide or coordinate a requested service, relevant location information, including the service address or booking location, may be shared with the assigned chef or Service Provider.
Location information is shared only to the extent reasonably necessary to:
Complete a booking.
Enable the Service Provider to reach the service location.
Coordinate the requested service.
Cookdin does not sell or rent users' location information to third parties.
Cookdin does not collect or access location information in the background unless such functionality is explicitly implemented, required for a specific feature, and appropriately disclosed to users in accordance with applicable law and platform requirements.
Location access is intended to be used only when necessary for the functionality of the application and subject to the permissions granted by the user.
You may allow, deny, or withdraw location permissions at any time through your device settings.
Generally, you can manage location permissions by:
Opening your device Settings.
Selecting Apps or Applications.
Selecting the Cookdin application.
Selecting Permissions.
Allowing, denying, or modifying access to Location.
Please note that disabling location permissions may affect certain location-based features or limit the availability and accuracy of services provided through the Platform.
Cookdin may collect and process personal information for the following purposes:
Creating and managing user accounts.
Providing services through the Platform.
Processing bookings and transactions.
Connecting customers with chefs and Service Providers.
Providing location-based services.
Verifying users and Service Providers.
Improving Platform functionality and user experience.
Communicating booking updates and service-related information.
Sending promotional or marketing communications where permitted by law and based on applicable consent requirements.
Detecting fraud and unauthorized activity.
Maintaining Platform security.
Resolving disputes and responding to complaints.
Complying with legal, regulatory, tax, and law enforcement requirements.
Cookdin collects personal information and, where necessary and legally permitted, verification information to help maintain a safe, secure, and trustworthy service ecosystem.
Because the Platform may facilitate in-home services and real-world interactions between customers and chefs, identity verification and information validation may be necessary.
We may use information for the following purposes:
To verify the identity of chefs, Service Providers, and users and help prevent:
Fake profiles.
Impersonation.
Fraud.
Misrepresentation.
As chefs and Service Providers may provide services at users' locations, relevant verification and service information may help promote accountability and safety for both customers and Service Providers.
To detect and prevent:
Suspicious activity.
Unauthorized transactions.
Fraudulent bookings.
Misuse of the Platform.
To support legitimate and secure payment and booking processes.
Information may be used to investigate complaints, disputes, service-related issues, or potential violations of applicable laws or Platform policies.
To help maintain a trusted community and ensure that users and Service Providers comply with applicable Platform requirements.
Cookdin may share relevant personal information with the following categories of recipients:
Information necessary to complete or coordinate a requested service may be shared with the assigned chef or Service Provider.
Payment-related information may be processed through authorized third-party payment gateways or financial service providers.
We may use third-party service providers for services such as:
Application hosting.
Cloud storage.
Analytics.
Communication.
Customer support.
Security.
Payment processing.
We may disclose information where required by:
Applicable law.
Court orders.
Government authorities.
Regulatory authorities.
Law enforcement agencies.
Cookdin does not sell or rent Personal Data to third parties for their independent marketing purposes without appropriate consent.
Cookdin may use cookies and similar technologies on its website and Platform.
These may include:
Required for the proper functioning of the Platform.
Used to understand how users interact with the Platform and improve services.
Used to remember user preferences and settings.
Users may manage or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality of the Platform.
Cookdin retains personal information only for as long as reasonably necessary to:
Provide our services.
Maintain user accounts.
Fulfill contractual obligations.
Resolve disputes.
Prevent fraud.
Comply with legal and regulatory requirements.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
Aggregated or anonymized information that does not identify an individual may be retained for analytical and business purposes, subject to applicable law.
Cookdin takes reasonable administrative, technical, and organizational measures to protect personal information from:
Unauthorized access.
Unauthorized disclosure.
Loss.
Misuse.
Alteration.
Destruction.
Security measures may include:
Secure data transmission.
Access control mechanisms.
Restricted access to personal information.
Security monitoring.
Appropriate data storage practices.
However, no system, website, application, or method of electronic transmission is completely secure.
Users are also responsible for protecting their account credentials and should not share passwords or login information with unauthorized persons.
Subject to applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Withdraw consent where processing is based on consent.
Request deletion or erasure of personal information, where legally applicable.
Manage application permissions, including location permissions.
Raise concerns regarding the processing of your personal information.
Nominate another individual to exercise rights on your behalf, where applicable under law.
To exercise your rights or raise a privacy-related concern, you may contact our Grievance Officer using the contact information provided below.
Cookdin's services are not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children unless permitted or required under applicable law.
If we become aware that personal information has been collected from a minor in violation of applicable law, we will take appropriate steps to delete or otherwise address such information.
The Platform may contain links to or use services provided by third parties.
These third parties may have their own privacy policies and data processing practices.
Cookdin is not responsible for the privacy practices, content, or services of independent third-party websites or services.
Users are encouraged to review the privacy policies of third-party services before providing personal information.
Cookdin may update this Privacy Policy from time to time to reflect:
Changes in our services.
Changes in technology.
Legal or regulatory developments.
Improvements to our privacy practices.
The updated Privacy Policy will be published on the Cookdin Platform with a revised "Last Updated" date.
Where required by applicable law, we may notify users of material changes through the Platform, email, or other appropriate communication methods.
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of your personal information, you may contact our Grievance Officer:
Grievance Officer: Maithrayan R
Company: Cookdin Private Limited
Email: hello@cookdin.com
Response Time: We will make reasonable efforts to respond within the timelines required under applicable law.
Registered/Contact Address:
8/22, Perumal Kovil Street,
Gurusamipalayam (P.O.),
Rasipuram (T.K.),
Namakkal District,
Tamil Nadu – 637403,
India.
By using the Cookdin Platform and providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
Where required by applicable law, Cookdin will obtain appropriate consent before collecting or processing personal information.
You may withdraw consent where applicable, subject to legal, contractual, and operational requirements.
Cookdin is committed to maintaining a safe, secure, and trustworthy Platform for customers, chefs, and Service Providers.
We aim to process personal information responsibly and only for legitimate business, operational, security, and legal purposes.
We continuously work to improve our privacy and security practices in accordance with applicable laws and evolving industry standards.