सूचना : बी. बी. ए. अभ्यासक्रमाच्या २०२०-२०२१ साठीच्या प्रवेश प्रक्रियेविषयी यशवंतराव चव्हाण महाराष्ट्र मुक्त विद्यापिठातर्फे पुढील सूचना उपलब्ध होणे अद्याप अपेक्षित आहे. संबंधित सूचना उपलब्ध झाल्यावर संकेतस्थळावर दर्शविण्यात येतील.
The program has been specially designed for young aspiring professionals who want to pursue a bright career in ever growing service industry, i.e. Business Process Management industry.
Students of this degree program are expected to work in real life work environment of a service sector company for three years.
It gives an intensive exposure, expertise and experience to the students in real life work environments of industries. In this program Students are expected to study Practical Skills in a Work Lab which is provided by the industry in form of real workplace and study Theory through eLearning.
This program enables a student to gain practical skills while working in service industry for three years as a Customer Care Executive / Back Office Executive / Processing Officer, etc. Gain knowledge about the skills and build strong theoretical foundations.
Students get monthly scholarship for three years from the industry as per industry norms. Students can earn wjile learning.
12th passed or 3 years Diploma from any branch after 10th
MS-CIT and KLiC ENGLISH passed students Needed
Some of the Industry Partners offering Work Lab may have an eligibility criteria of:
- Age, i.e. 18 years of age at the time of application.
- Good English communication and soft skills
- Physical fitness certificate
Please note that above mentioned eligibility is the basic eligibility for the degree program but some industries may have special requirement like age, passing year, typing, gender etc. on the basis of same the provisional allocation will be done.
3 years
Actual working at Work Lab - i.e. industry workplace as per industry norms for office timings, every day, Actual working at Work Lab - i.e. industry workplace as per office timings as stipulated at the time of interview
eLearning through MKCL's eLearning platfrom on laptop allocated to a student by MKCL, every day for 2 hours before or after office hours.
Week-end sessions with mentors, every week, for 2 hours
At the Work Lab: i.e. Industry Work Place: English / Hindi / Marathi as applicable
eLearning resources: English
Discussions and interactions with Mentor: English / Hindi/ Marathi whichever is mutually convenient
Academic model of MFS offers a unique learning environment to the Learners, that comprises of
a work lab for practicals
an eLearning framework for theory and
interaction sessions with mentor
Learners are enrolled for the three year degree program through selection process and are allotted a Work Lab made available by the industry partner for three years. Work Lab is allotted as per the selection criteria set by the industry at the time of admission.
Learners work at the Work Lab i.e. Practicals of the degree program by complete the allotted tasks, and interact with teammates, seniors. Get involved in the work.
Before and after the Work Lab hours, Learners access MKCL’s eLearning framework for Theory component of the degree program. i.e. to
Learn by exploring global and best practices followed for specific profession and respective role
Appreciate, analyze, synthesize, and evaluate real-life case studies developed by experts
Derive theory out of skills practiced at the workplace
Actively participate by posting and answering questions on eWorkForum – platform for sharing work situations and challenges
Learners interact with mentors once a week through online mode or face to face or any other suitable media for
reflections on deriving meaning and value out of daily actions at workplace
discussions around actions and reflections, group activities and assessments
Home -
Assessment Methodology
A continuous comprehensive evaluation methodology is followed for MFS courses in order to avoid severe asymmetry between short duration examinations and long learning period.
Learners will earn ‘work credits’ by completing Practicals at the Work Lab in the industry, i.e. by working in the industry, which are based on performance monitoring process and norms stipulated by industry.
Learners will earn ‘knowledge credits’ by studying Theory by accessing eLearning resources and solving eAssessments
Attitude development, ethical values and cultural dimensions, wholesome personality development are considered for the award of ‘culture credits’
Work credits + Knowledge credits + Culture credits, shall lead to award of degree by university
ndustry Partners of MKCL Finishing Schools (MFS) play an important role in the overall Learning Process of a Learner. Key areas of the contribution of Industry are as follows:
Learners are expected to complete Practicals in the Work Lab provided by the industry.
While the Learners are enrolled for the Degree program, s/he will also be allotted a Work Lab, being provided by Industry Partners associated with MKCL. Learners will get accommodated in routine work environment of the Industry and are expected to work as per the norms of respective Industry Partner. Thus, the Industry will provide real workplace as a Work Lab for the Learners to complete the Practicals of the degree program.
Industry also contributes to the Degree by awarding Work credits to the Learners. Work Credits are based on performance of Learners at the Work Lab. Monthly performance ratings given by the appraisers at the workplace shall get consolidated monthly for the award of Work Credits.
In addition to providing Workplace and award of Work Credits, Industry also contributes to the Degree by Mentoring the Learners. Industry Professionals will be appointed as Mentors to offer a ‘human touch’ in the overall learning process of the Learners. Mentors would guide Learners to derive theory out of practice at the Work Lab.
Scenarios and situation based eLearning content through MKCL’s eLearning platform: ERA (eLearning Revolution for All)
eLearning Login
eLearning and internal Assessment framework
Books, Backpacks and Uniforms
Laptop/Tab
Business Communication: Marketing and Promotion
Introduction to Service Sectors (Part 1)
Introduction to Service Sectors (Part 2)
Marketing and Selling
Lab: IT Skills – Basics-1
Lab: IT Skills – Basics-2
Lab: Marketing and Selling
Environmental Science
Sector study - 1
Sector study - 2
Collaboration, Business Processes and Workflows
Lab: IT Skills - Advanced - 1
Lab: IT Skills - Advanced - 2
Lab: Collaboration, Business Processes and Workflows
Year 2
Business Communication - 2
Sector study - 3
Sector study - 4
Customer Centricity
Lab: Data Management and Analysis - 1
Lab: Data Management and Analysis - 2
Lab: Customer Centricity
Research Methodology
Sector study - 5
Sector study - 6
Customer Feedback and Grievance Management
Lab: Financial Accounting - 1
Lab: Financial Accounting - 2
Lab: Customer Feedback and Grievance Management
Year 3
Business Communication-3
Sector study - 7
Sector study - 8
Quality at workplace
Lab: Cyber Security - 1
Lab: Cyber Security - 2
Lab: Quality at Workplace
Soft Skills
Sector study 9
Sector study 10
Lab: Business Communication-1
Lab: Business Communication-2
Projec
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