Module 5 — Everyday Communication Habits

Module Purpose

This module focuses on turning communication skills into everyday habits. Using a CBT-informed approach, participants learn how small, intentional behavior changes can interrupt automatic reactions and support more consistent, effective workplace communication. .

What You’ll Learn

• Recognize how small communication habits influence daily interactions
  
  

• Apply a simple habit loop to interrupt automatic reactions
  
  

• Commit to practicing one intentional communication habit moving forward
  
  

Key Idea

Communication skills are most effective when they become habits, not emergency tools.

Tools

Habit Loop
Everyday communication habits follow a simple pattern:

• Trigger
  
  

• Behavior
  
  

• Outcome
  
  

CBT Application
Intentional communication habits help:

• Interrupt automatic reactions
  
  

• Replace unhelpful patterns with deliberate choices
  
  

• Support consistent, professional communication
  
  

Workplace Example

Before responding to a tense email, you pause and ask yourself:

What am I assuming? What is my goal? How might this message be received?

You then adjust your tone and wording to respond more intentionally. 

Practice

• Identify one communication habit you want to strengthen or change.
  
  

• What typically triggers the current habit?
  
  

• What intentional behavior will you practice this week instead?
  
  

Workbook

Workbook Activity: Commitment Reflection

What’s Next

Proceed to the Knowledge Check to review key concepts from the workshop.