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The bottomline revolution that Workforce Optimization (WFO) brings to HR is to improve employee experience and drive organizational impact. With high customer expectations, turbo service delivery and business excellence emerging as new challenges on the horizon, the need for digital intrusion into the HR system has become a dire need of the hour! With the hybrid working model taking the center-stage in organizations due to the unprecedented crises like the viral spread of COVID-19, the application of new-technologies like WFO has gained a wide momentum in the HR functions. To help human resource managers decide on best operational models, employee engagement and fuel business performance, let’s look at some winning WFO digital strategies and tools.
Data Analysis
Data analysis is one of the integral components of WFO. And since WFO pervades every department of the organization from marketing to finance, it becomes easy for HR professionals to optimize this digital strategy to streamline the process between the operations and employees to achieve high results and success. Human Resource teams leverage WFO to integrate quality management, text and call analysis, survey and feedback mechanism to optimize savings . WFO software is used to calculate-
Operational Cost Data
Customer Satisfaction Trends
Employee Performance
Employee Work Schedules
Employee Scheduling
A biggest challenge for Human Resource Management is managing the workforce. To manage attendance sheets, employee log-in and logout, track performance and other metrics, Human Resource optimize WFO to determine employee performance and take informed decisions about additional staffing. WFO also helps HRs to predict the hiring season connected with marketing, sales, warehouses and supply chain and deploy various hiring strategies based on the need of the hour. Another advantage of employing WFO digital tools is to detect false log-ins and proxy attendance of employees and reduce overtime costs in companies.
Performance Management
WFO is one of the powerful platforms that HR recruiters can use to track employees’ performance and ensure that they are well positioned in their roles. By optimizing digital tools like knowledge banks and gamification tools through WFO, HR analysts can prioritize goals and achieve high productivity by cutting through the noise and directing goals in the right direction. Digital WFO tools can be an underlying factor for HR while launching new products and expanding new customer bases.
Realistic Goals
Today’s business is driven by data and to solve and analyze data is tedious. HR to navigate this complex and challenging patterns of data to derive best insights and value can rely on WFO technologies and tools. Also this agile tool can help HR recruiters to evaluate and have annual oversight of the number of work hours put in by each employee and tally them with the total productivity.
Reviews
Human Resource Management can support employees with agile technology like CFOs to under the evolving customer expectations and market behavior. This would directly impact the organization to make thorough assessments and plans for the launch of new products and services.
No strategy is complete without an adequate training strategy. Hence HRs with a futuristic vision can optimize digital capabilities like WFO to advance organizational growth. Improve workforce and fuel business performance.
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