CRM Software in Pharma and Biotech Market size is estimated to be USD 6.4 Billion in 2024 and is expected to reach USD 12.9 Billion by 2033 at a CAGR of 8.5% from 2026 to 2033.
The global CRM software in the pharma and biotech market was valued at USD 9.45 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 12.4% from 2023 to 2030. North America dominates the market with a share of approximately 45% in 2022, driven by the region’s advanced pharmaceutical and biotech industries, a strong focus on innovation, and a high adoption rate of cloud based CRM solutions. Europe holds the second largest market share, contributing around 30% of the total revenue, as pharmaceutical companies in the region focus on improving customer relationships, enhancing sales, and streamlining operations. The Asia Pacific market is anticipated to witness the highest growth rate, at a CAGR of 15.6%, due to rapid digital transformation, increasing pharma spending, and the expansion of biotech firms in emerging markets like China and India.
In terms of opportunities, the market is expected to benefit from the increasing integration of AI, machine learning, and analytics in CRM solutions, which will drive further demand for advanced software that enables personalized customer engagement. Latin America and the Middle East & Africa are expected to experience substantial growth in the coming years, as pharmaceutical and biotech companies in these regions modernize their CRM systems to improve operational efficiency. Moreover, the demand for integrated solutions that combine CRM with other enterprise resource planning (ERP) tools is anticipated to rise, presenting lucrative opportunities for software developers and service providers in the CRM space. With a growing emphasis on regulatory compliance and data security, the need for robust, scalable CRM solutions is projected to intensify globally.
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Veeva Systems
Indegene
Creatio
Cirrius
Trueblue
Pitcher
Aurea
Prolifiq
StayinFront
Euris
Infonis International
Interactive Medica
Ivy Insights
Media-Soft
Navicon
Inova Software
Oracle
Synergistix
QuintilesIMS
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By the year 2030, the scale for growth in the market research industry is reported to be above 120 billion which further indicates its projected compound annual growth rate (CAGR), of more than 5.8% from 2023 to 2030. There have also been disruptions in the industry due to advancements in machine learning, artificial intelligence and data analytics There is predictive analysis and real time information about consumers which such technologies provide to the companies enabling them to make better and precise decisions. In addition, new innovative techniques such as mobile surveys, social listening, and online panels, which emphasize speed, precision, and customization, are also transforming this particular sector.
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Growing demand for below applications around the world has had a direct impact on the growth of the Global CRM Software in Pharma and Biotech Market
Operational CRM
Analytical CRM
Collaborative CRM
Small Enterprises
Medium Enterprises
Large Enterprises
Sales Management
Customer Support and Helpdesk
Marketing Automation
Data Analytics and Reporting
Cloud-Based CRM
On-Premises CRM
Hybrid CRM
Pharmaceutical Companies
Biotech Firms
Clinical Research Organizations (CROs)
Healthcare Providers
US (United States, US and Mexico)
Europe (Germany, UK, France, Italy, Russia, Turkey, etc.)
Asia-Pacific (China, Japan, Korea, India, Australia, Indonesia, Thailand, Philippines, Malaysia and Vietnam)
South America (Brazil, Argentina, Columbia, etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
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1. Introduction of the Global CRM Software in Pharma and Biotech Market
Overview of the Market
Scope of Report
Assumptions
2. Executive Summary
3. Research Methodology of Verified Market Reports
Data Mining
Validation
Primary Interviews
List of Data Sources
4. Global CRM Software in Pharma and Biotech Market Outlook
Overview
Market Dynamics
Drivers
Restraints
Opportunities
Porters Five Force Model
Value Chain Analysis
5. Global CRM Software in Pharma and Biotech Market, By Type
6. Global CRM Software in Pharma and Biotech Market, By Application
7. Global CRM Software in Pharma and Biotech Market, By Geography
US
Europe
Asia Pacific
Rest of the World
8. Global CRM Software in Pharma and Biotech Market Competitive Landscape
Overview
Company Market Ranking
Key Development Strategies
9. Company Profiles
10. Appendix
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