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Your success during your first week with Vector will be determined by:
1. The quantity of MAC appointments you complete. The more MAC appointments you complete, the more sales you will have!
2. Whether or not you show your best customers first!
Don’t pitch Cutco on the phone. The purpose of your call is to simply schedule an appointment. Cutco is incredible, but your customer won’t understand how great it really is until they see the presentation.
Speak directly with who you want to schedule. Don’t relay messages through friends, children, spouses, etc.
Avoid texting to book appointments. It's not very professional and can lead to miscommunications. If you feel like you need to text your customer, talk to your manager first.
Stress the fact that it’s not a question of buying or selling: Many people will tell you: “You can show me, but I’m not going to buy anything.” Respond by saying: “That’s okay. I get paid anyway and I'm looking to complete as many appointments as possible.”
Always offer two days/times:
Correct: “What time is better for you: ___ or ___?” or “What day is better: ______ or _____?”
Incorrect: “When can I show you?” or “Do you want to see my presentation?”
Set up a specific time: Tentative appointments generally fall through.
Schedule appointments two hours apart.
Not everyone will answer their phone. Use the 4:1 rule—for every 4 phone calls, 1 person will pick up. So, if you want to schedule 5 appointments, you should make 20 calls!
Cutco owners are the best prospects. Always schedule appointments with Cutco owners.
Call in waves! Customers are home different times throughout the day. Split up your phone time into 3 waves: morning, afternoon, and evening.
Eliminate distractions. Make sure you are in a quiet place when you phone.
Urgency. Let your customer know that you are committed to your goals and you have a deadline!
Importance. Let your customer know how important your appointment is to you. They will do their best to see you and likely won't reschedule.