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adoption of chatbots in the e-commerce sector
advancements in technologies, specifically AI
Rising demand for immediate customer service and self-service options
Growth in need for customer service with lower costs
Growing use of generative chatbots
Increasing messaging applications with chatbots integration
rising adoption, investment and development of chatbots by major companies
development of self-learning chatbots
interest in a range of industries for chatbot integration
rise of use in the banking industry
availability of free chatbots
the need for human supervision over chatbots
cimplex and timely set-up and maintence