Chatbots: Opportunity Forecast

Concerns about Chatbots

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Concerns

There has been an immense amount of coverage surrounding emerging AI technologies, including chatbots, over the past seven months. This is evident as headlines concerning these technologies flood news streams on a daily basis. While there has been a fair amount of fanfare and accolades attributed to these technologies, much of the coverage has also pointed out issues and concerns that come along with these technologies.

Below are a series of news articles that highlight possible concerns with generative chatbot technologies. We would like to encourage you to explore the headlines and select at least one article to read in depth. Alternatively, you can also seek out your own article(s). At the end of this section we encourage you to share your thoughts about what you feel is the greatest risk, issue or concern with chatbot technologies, if any.

Articles

Microsoft Bing's chatbot professes love, says it can make people do 'illegal, immoral or dangerous' thingsNew York Times tech columnist Kevin Roose was 'deeply unsettled, even frightened' by his exchange with Sydney, a Microsoft chatbot

Google leaves Canada out of AI chatbot launch

I asked an AI chatbot about AI replacing humansIt told me it would take human jobs faster than the Kardashians ‘dump boyfriends’. Should we be worried?

The First Year of AI College Ends in RuinThere’s an arms race on campus, and professors are losing.

Three ways AI chatbots are a security disaster Large language models are full of security vulnerabilities, yet they’re being embedded into tech products on a vast scale.

FTC investigates OpenAI over data leak and ChatGPT’s inaccuracyThe FTC is demanding documents from Open AI, ChatGPT's creator, about data security and whether its chatbot generates false information.

Rise of the racist robots – how AI is learning all our worst impulsesThere is a saying in computer science: garbage in, garbage out. When we feed machines data that reflects our prejudices, they mimic them. Does a horrifying future await people forced to live at the mercy of algorithms?

ChatGPT: A Threat To Higher Education?The latest threat to higher education, if you believe the hype, is ChatGPT, an AI-powered chatbot from Silicon Valley startup OpenAI.

AI: Which jobs are most at risk from the technology?The rapidly evolving technology could be used for jobs that had been assumed to be safe from competition.

The lure and danger of AI chatbots promising companionship and romance

AI can be racist, sexist and creepy. What should we do about it? | CNN PoliticsThe emergence of ChatGPT, the artificial intelligence interface that will chat with you, answer questions and passably write a high school term paper, is a harbinger of how technology is changing the way we live in the world. Here's what one expert has to say about AI.

How ChatGPT robs students of motivation to write and think for themselvesPeople who have used AI to help with writing report a loss of pride and ownership in what they produce.

Eating disorder group pulls chatbot sharing diet adviceThe US National Eating Disorder Association is investigating reports the chatbot shared harmful advice.

Cybercrime: be careful what you tell your chatbot helper…Alluring and useful they may be, but the AI interfaces’ potential as gateways for fraud and intrusive data gathering is huge – and is only set to grow

Who Is Going to Regulate AI?As businesses and governments race to make sense of the impacts of new, powerful AI systems, governments around the world are jostling to take the lead on regulation. Business leaders should be focused on who is likely to win this race, moreso than the questions of how or even when AI will be regulated. Whether Congress, the European Commission, China, or even U.S. states or courts take the lead will determine both the speed and trajectory of AI’s transformation of the global economy, potentially protecting some industries or limiting the ability of all companies to use the technology to interact directly with consumers.

Activity: Chatbot Concerns

Based on your reading(s) above, what do you think is the biggest concern with generative chatbots? Share your thoughts with our padlet below:

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