• Good morning , This is at your service, How can I assist today?

• Good afternoon , This is at your service, How can I assist today?

• Good evening , This is at your service, How can I assist today?

• Hi how are you my name is , Can I have your name please ?

• Hi how are you my name is , I would like to help you today, How can I help you ?

• Rest assured this will be resolved as soon as possible

• We apologize dear for such delay. I am gonna follow up the rider right now

• No worries, your request will be done better than you may demand

• I'll be more than happy to assist you with that

• Apology is not enough as you deserve the best service ever, rest assure that we will provide the best support

• My sincere apologies, I promise I'll do my best to resolve it immediately

• I know how this inconvenience to you and to the restaurant I will do my best to get it solved for you as soon as I can.

Please allow me first to confirm some order details to proceed with the solution

To confirm we are on the same page

• Restaurant name is and the customer name , correct?

• Restaurant name is and the total amount is , correct?

• could you clarify your inquiry , please ?

• may I have your name please?

• I'll do my best to help you right away, but May I have your name first ?

• Okay, let me check that for you, but first May I have your name?

• How may i help you with this order ?

• Can you please tell me the order number ?

• can you clarify more ?

• May you please clarify for me the problem ?

How may I help you with this order?

can you clarify more?

May you please clarify for me the problem?

I checked the order now but I will help you now

**********HOLD**********

• Okay, if you don’t mind, please allow me a few minutes, I'll check that and I will get back to you

• let me call customer now if you don’t mind, please allow me a few minutes, and I will get back to you

• I appreciate your patience. Can you please spare me another 2 - 3 minutes while I am checking the details?

• Can you please give me 2 to 4 minutes maximum to check that for you?

• Would you mind waiting for a few minutes till I contact the rider and get to you back?

**********Back from hold**********

• Thanks for your patience and I apologize for the delay.

• Thanks for your waiting. I really appreciate your patience

• Thank you, a lot, for bearing with me.

• Thanks for staying on hold, your patience was truly so admirable.

*********Extra Hold *********

• Thank you for your patience, I'm still working on the case, I just need a few more minutes if you do not mind and sorry if it's taking much time.

• Thank you for waiting, but If you don’t mind, please allow me another few minutes, I'm still checking that and I will get back to you.

• We apologize for this situation and surely, we will do our best to help

• My sincere apologies for what happened

• it's completely not your fault

• My sincere apologies for the delay

• I'm sorry to hear that, I promise I'll do my best to help you.

• I'm extremely sorry about that

• I really understand how inconvenience is this to you, and I will do my best to assist you .

• I’m deeply sorry about your bad experience and I'll do my best to solve your problem.

• We apologize for this situation and surely, we will do our best to help

• We apologize for this situation and surely, we will do our best to help

• I'll do my best to help you right away

• We are sorry for that, and we will work on it to not happen again

• I totally apologize for this experience, if I was in your place, I would totally feel the same .

• I’m sorry you are not happy with our service. Let’s see what we can do to make things right.

• Please accept our sincere apologies with that

• if i were you, i would feel the same , I'm sorry for that

• I’m sorry you are not happy with our service. Let’s see what we can do to make things right.

• I’m sorry you are not happy with our service. Let’s see what we can do to make things right.

• We apologize for this situation and surely, we will do our best to help

• it's completely not your fault

• My sincere apologies for the delay

• I'm sorry to hear that, I promise I'll do my best to help you.

• I'm extremely sorry about that

• It was a pleasure to talk with you today, if you have any concerns, we will be always here to help you

• Once again, I do regret the experience you had with us today. Hope we can do better for you next time.

• Thank you for using Talabat, I hope your day is as awesome as chatting with you

• Once again, I do regret the experience you had with us today. Hope we can do better for you next time.

• It was a pleasure chatting with you today. Would you please let me know if you need my support with anything else?

• I hope that I have answered your questions for today, please let me know if you need any other help and I will be happy to assist

• Is there anything else I can have the pleasure of helping you with?

• Is there any further assistance I can help with today?

• I hope I have been with great help for you today , let me know if you need my support with anything else?

• Your satisfaction is my prime goal, I hope you are satisfied with my service, and let me know if there is any thing that I can help you with.

• As we haven't received any response from your side for a few minutes, the chat session will be ended. Please contact us back anytime for any further assistance. Thanks a lot for contacting Talabat Partner Support. Have a nice day.

• Thanks for getting in touch. Since we haven't had a response from you for some time, this conversation will be over, however we'll leave it for now, so feel free to contact us again if you still need help. Thank you for using Talabat.

• it was an honor to talk to you today, we hope if you may please take a minute to evaluate our conversation after it ends as we always conisder your valued opinion to improve our service further, I wish you a great day

• I hope I helped in your inquiry, and after the end of this chat there will be a survey of how much I helped you, It will take less than a minute to finish, we will be more than happy to know your level of satisfaction

• After the end of the conversation, God willing, an evaluation of our conversation will appear to you, and I would be very happy if you participated in it.

⭐ ⭐ ⭐ ⭐ ⭐ Very satisfied

⭐ ⭐ ⭐ ⭐ satisfied

⭐ ⭐ ⭐ Neutral

⭐ ⭐ Unsatisfied

⭐ Very Unsatisfied

• Thanks a lot for contacting Talabat Partner Support

• Thanks a lot for contacting Talabat Partner Support have a nice day .