Cat Naps Cattery Terms & Conditions

Vaccinations

All cats must be vaccinated against cat flu, feline enteritis, and feline leukaemia.

Vaccinations must have been within the last twelve months and be valid until the end of your cats stay.

A vaccination course must have been completed at least seven days prior to boarding.

Cats will only be accepted with a current and up to date vaccination certificate.

Proof of vaccination is required upon check-in. 

Your cats current vaccination certificate must be brought with you on the day of arrival for each cat.

Cats will only be accepted with a current and up to date vaccination certificate.

Boarding

All belongings are left at the owner’s risk.

 Items left unclaimed by owners will be popped in our lost property for collection at a later date.

Only cats from the same family home may share a room. Cat Naps reserves the right to separate the cats if necessary, i.e. if they are not getting along. The appropriate charges will apply.

Please bring your cats food with you at drop off - it is important to keep on the same diet to reduce any tummy upsets and stress.  

Catnaps will use all reasonable endeavours to feed as instructed by the owner, however alternative diets/brands may be fed if the cat is not eating their usual diet. All allergies will however be checked beforehand. 

Fees

To secure a booking, a 50% non-refundable deposit is needed, once this has been received, a booking confirmation will be emailed to you. The remaining balance of the booking fee is payable no later than 7 days prior to the dates you have booked. An invoice will be sent out with clear payment instructions. 

PLEASE NOTE - The deposit will secure your booking - without payment the booking is not confirmed.

Cancellations made whist the cat is boarding will not be refunded. E.g. if you arrive back earlier than arranged. If the owner cuts short the stay the full duration is still payable. 

A full nights board is charged from the day of arrival to the following day. If the cat was to stay another night the owner will be charged again.  

Payment is to be made by bank transfer or the ANNA App at least 7 days prior to your cats stay. An invoice will be sent.

Double room rate is charged on Christmas Day and Boxing Day. Cat Naps will be closed Christmas Day & Boxing Day for drop off & collections.

Any Veterinary bills incurred during the cats stay will be the responsibility of the owner. 

All cancellations must be emailed to Anna at catnapsmakeabooking@gmail.com. Cancellations made less than 14 days prior to the booking start date will incur the full booking charge. An invoice will be issued for the cancelled booking. If you have travel insurance you may be able to claim.

PLEASE NOTE - Deposits are non-refundable

Health and Well-being

Cats must be in a fit and healthy condition and any medical conditions discussed with Anna at Cat Naps before any bookings are made. 

If any health issues occur between the booking being made and the date of drop off, an update on the situation must be made to Anna at Cat Naps. 

If your cat is found to have fleas or worms during their visit, you will be charged for any necessary  treatment, a vet visit and the time it has taken.

Animals are boarded at the sole risk of their owners and whilst every care will be taken, the management cannot be liable for illness, injury or death of any animal in their care.

If your cat should be unwell during their stay with us, Cat Naps will refer them to your usual vet, if that is not possible or it is an emergency situation, Cat Naps vets will be used instead. 

Cat Naps will always attempt to contact you or your emergency contact first.

 All the above will be undertaken at your expense and you will need to pay any fees directly to the vet caring for your cat. Cat Naps Cattery takes no responsibility for the financial outcome of any veterinary treatment. 

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If your cat/s need to be in Cat Naps due to a personal situation e.g. house move, asked to leave a rented property or owner is in hospital and you are not sure of a collection date, an agreement will be set up between the cat owner and Anna at Cat Naps, where the owner will pre pay until a date set and at least 1 week before that date a conversation via email to plan collection or arranged and pre pay in advance until another date will be agreed. Regular communication and updates (at least every 2-3 days) from the owner to Cat Naps is a must. 

No communication within a week of the agreed departure date will result in the cats being taken to a rehoming charity or rehomed directly from Cat Naps Cattery. 

PLEASE NOTE  

The deposit will secure your booking - without payment the booking is not confirmed.

PLEASE NOTE

By leaving your Cat/Cats to board at Cat Naps you are accepting all the above terms and conditions.