By placing an order and/or making a payment, the customer confirms that they have read, understood, and agreed to all Terms & Conditions stated below.

1. Booking & Payment

A minimum 50% down payment (DP) is required to secure an order. An order is considered confirmed only once payment has been received. Only fully paid orders will be released or dispatched.

Orders placed within 3 days before pickup are subject to a 25% rush fee to cover additional production time and overtime. We reserve the right to cancel or decline an order if required payment is not received promptly.

Payment serves as confirmation that the customer agrees to all Carryn’s Cakes Terms & Conditions.

2. Cancellation Policy

Customers may request cancellation within 30 minutes of booking. After the 30-minute cancellation period, cancellations are strictly not allowed.

All down payments are non-refundable. In exceptional circumstances and subject to management approval, the down payment may be converted to store credit valid for two (2) months from the original pickup date.

Any costs for supplies or materials already purchased and not reusable for a future order will be deducted from the available store credit. No cash refunds will be issued.

3. Change Requests

Design or detail changes may be requested up to 10 days before pickup. All changes are subject to approval and may incur additional charges. Once a design has been approved, further changes may no longer be accommodated or may require additional fees.

Requests to change the scheduled pickup or delivery date must also be made at least 10 days in advance. Date changes are subject to our production schedule and availability and are not automatically approved.

Requests made within 10 days of the scheduled date will not be accommodated. If a requested date change cannot be approved, the order will proceed on the originally booked date.

4. Cake Design

We are happy to create cakes inspired by customer references while maintaining the Carryn’s Cakes signature aesthetic. We do not recreate another cake artist’s work exactly.

5. Photo / Design Approval

When a sketch, mockup, or reference design is provided, the customer's approval confirms that the details have been reviewed and accepted. Changes requested after approval may incur additional charges and may not always be possible depending on the production stage.

6. Color, Design & Décor Disclaimer

Our cakes are handmade, and slight variations in color, décor placement, proportions, and overall appearance may occur. Colors may also appear differently depending on lighting, photography, and individual screen settings.

These normal variations are not grounds for a refund, discount, or remake.

Floral availability may vary. When a specific flower is unavailable, we may substitute it with the closest available option in terms of color palette, style, and overall appearance.

7. Non-Edible Items

Cakes may contain non-edible supports and decorative materials such as wires, dowels, floral tape, toppers, toothpicks, and other structural supports.

Customers are responsible for removing all non-edible items before serving the cake. Carryn’s Cakes is not responsible for any injury or incident resulting from failure to remove non-edible items before serving.

8. Allergy & Dietary Warnings

Our products may contain or come into contact with dairy, eggs, wheat/gluten, soy, peanuts, tree nuts, artificial colors, and flavorings.

Customers are responsible for informing their guests of potential allergens. Carryn’s Cakes cannot guarantee an allergen-free environment and is not liable for allergic reactions resulting from consumption of our products.

9. Pickup & Handover

Customers are encouraged to inspect their order upon pickup.

Once a cake or product has been handed over to the customer, their representative, or their chosen courier, responsibility for transport, handling, storage, and condition of the product transfers to the customer.

Carryn’s Cakes is not responsible for damage, melting, shifting, deterioration, or other issues caused by improper handling, long travel times, exposure to heat, improper storage, rough transportation, or customer- or courier-related incidents.

10. Courier / Third-Party Delivery Disclaimer

DO NOT TRANSPORT CAKES VIA MOTORCYCLE.

Cakes are delicate and require proper, stable transportation. If a customer chooses to book their own Lalamove, Grab, or other third-party courier, the customer accepts full responsibility for the safe transport of the order.

Carryn’s Cakes is not responsible for courier delays, rough handling, accidents, melting, shifting or damage during transit, or incorrect or incomplete delivery.

Once the order leaves our premises, the courier is considered the customer’s representative.

We cannot guarantee repair or replacement for cakes damaged during third-party transport. Any repair request will be subject to our availability, schedule, and repair policy. We may decline assistance if the shop is closed or if repairs would interfere with existing orders.

11. Storage & Serving Instructions

Proper storage and handling instructions will be provided when applicable. Failure to follow these instructions, including failure to refrigerate when required, exposure to heat, or improper handling, may void eligibility for refunds, repairs, or replacements.

12. Freshness & Consumption Window

Our products are best consumed within the recommended period for optimal freshness, texture, and flavor.

Natural changes that may occur over time, including light sweating, softening, condensation, or slight fading, are normal and are not considered product defects.

13. Complaints & Aftercare

Any concern regarding the condition, appearance, or quality of an order must be reported within 30 minutes of pickup or receipt.

Customers should provide clear photos or videos when reporting an issue. Complaints made after the 30-minute reporting period may no longer be accommodated, as product condition can be affected by handling, transportation, temperature, storage, and other factors after pickup.

For concerns reported after this period may be subject to assessment based on the circumstances. 

14. Cake Repair Policy

If a cake is damaged after pickup or handover, repairs start at ₱250, depending on the extent of damage, materials required, and repair time.

Repair requests are subject to our availability and production schedule. We do not offer rush or “while-you-wait” repairs.

We may decline repairs that could compromise food safety or interfere with ongoing orders. Customers or couriers may not wait inside or outside the workspace while repairs are being completed, except for simple box adjustments when applicable.

15. Unclaimed & Delayed Pickups

Our regular pickup cutoff is 8:00 PM, unless an earlier closing time has been announced.

Orders that are not picked up by the cutoff and require overnight storage will incur a ₱200 per day storage and refrigeration fee.

If an item reaches its safe consumption timeframe while unclaimed, it will be discarded for food safety reasons. No refund or replacement will be issued for products that become spoiled, expired, or are discarded due to delayed or unclaimed pickup.

Orders that remain unclaimed for 48 hours will be considered abandoned and disposed of without refund.

16. Baker’s Emergency

In the event of a serious emergency, illness, or other circumstances that prevent us from safely completing an order, Carryn’s Cakes reserves the right to cancel the order.

In such cases, a full refund will be issued promptly.

17. Media Usage

Carryn’s Cakes may photograph or record completed cakes and use these photos or videos for social media, marketing, advertising, and portfolio purposes.

If a customer has a specific concern regarding media usage, they may inform us before the order is completed.

18. Customer Communication & Respect

We value a respectful and professional relationship with every customer.

We are always happy to answer questions, clarify our process, and address legitimate concerns. Customers are expected to communicate with our team respectfully and to review and follow our Terms & Conditions before and during the transaction.

We reserve the right to decline future orders or discontinue communication with customers who engage in abusive, threatening, insulting, or repeatedly disrespectful behavior toward our staff.

We believe that a good transaction is built on clear communication, mutual respect, and understanding from both sides.

By placing an order or making a payment, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.