Carlisle Taxis - Contact us on 01228 812612

Pricing:

Carlisle Taxis prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration. This facility is available for distance above 10 miles from the Carlisle City Centre. All travel within 10 miles the meter tariff apply.

Carlisle Taxis reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time:

For passenger traveling locally, we advise our drivers to wait for five minutes from the time of his arrival at your place. If the delay is for more than five minutes our driver have the right to leave your premises. Carlisle Taxis will accept no responsibility or liability in this matter. Carlisle Taxis cannot guarantee you to provide you another taxi to pick you up unless we have a taxi available to provide the service for you.

On Journeys collecting from an airport, Carlisle Taxis does not charge for the 1st hour’s waiting time after the plane has landed.

Waiting time charges will, however, start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of the reason, at £20/hr pro-Rata’.

Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.

Tolls:

No toll fees are not included in our prices which we quote you. You need to pay all the toll charges.

Amendments:

Any amendment must be made by email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking:

All bookings must be made through the office either via the website, telephone or e-mail. In this way, Confirmations are sent out and the journey is insured.

Cancellations:

Carlisle Taxis will accept any cancellation as long as 24 hours’ notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Carlisle Taxis confirming the cancellation, then we have not received it. In this case please call us on 01228 812612

Refunds will not be issued in the following circumstances:

– No refund is made if the passenger does not show up for pre-paid journeys.

– No refund is made for cancellation of a booking with less than 24 hours’ notice provided or afterwards.

– All other circumstances where a refund may be possible should be addressed directly with Carlisle Taxis services.

Please note that calls may be recorded for quality and training purposes.

Privacy

We use your personal information to provide the services you’ve requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services. Where required to fulfil your transfer, we may pass selected information to third parties.