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📄 Refund Policy (GDPR-Compliant) Book of Wisdom App
Last Updated: 2025-11-30
Thank you for choosing Book of Wisdom.
This refund policy explains your rights regarding digital purchases, subscriptions, and payments made through Google Play or Stripe, and is designed to comply with the General Data Protection Regulation (GDPR) and applicable consumer law.
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1. Digital Goods & EU Consumer Rights
Book of Wisdom provides digital content (readings, calculations, credits, ebooks, journal features, and premium experiences).
Under EU digital content law, once digital content has been delivered or used, the right to withdraw may not apply.
By completing a purchase in the App, you acknowledge that:
You gain immediate access to digital content, and
You lose your automatic right of withdrawal after access begins.
However, your rights under GDPR and consumer protection law always remain, including:
The right to access your data
The right to correct or delete your data
The right to lodge a complaint with a data protection authority
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2. Google Play Purchases (Subscriptions & In-App Items)
For purchases processed by Google Play Billing, the refund process is controlled by Google.
👉 For Android users:
Request a refund directly from Google: https://support.google.com/googleplay/answer/2479637
Google may grant refunds for:
Accidental purchases
Unauthorized charges
Technical issues
Duplicate transactions
If Google needs developer confirmation, email us at:
📧 bookofwisdompdf@gmail.com
Include:
Order ID (GPA-xxxx-xxxx-xxxx)
Date of purchase
Your Google account email
Reason for your request
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3. Stripe Purchases (Website or External Checkout)
If you purchased through our website via Stripe, you may request a refund within 7 days, provided that:
The digital content was not consumed, or
There was a technical failure preventing access, or
A billing error occurred
A duplicate charge was made
Send refund requests to:
📧 bookofwisdompdf@gmail.com
Include:
Name
Email used at checkout
Date of purchase
Receipt or payment ID
Please note:
Completed subscription periods are not refundable
Digital goods already accessed or consumed are typically not refundable
Refunds outside the 7-day window are evaluated case-by-case
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4. Subscription Cancellations
You can cancel your subscription at any time:
Google Play → Profile → Payments & Subscriptions → Subscriptions
Canceling stops future renewals.
It does not automatically refund past charges unless required by Google or your local consumer laws.
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5. Fraud, Unauthorized Charges & Security
If you suspect:
Fraud
Unauthorized transactions
Compromised account access
Immediately contact:
Google Play Support or Stripe Support, and
Email us at bookofwisdompdf@gmail.com
We will assist in verifying the issue, but final refund decisions for payments made through Google Play or Stripe rest with those providers.
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6. GDPR Rights Related to Refunds
Under GDPR, you retain full control of your personal data regardless of refunds.
You have the right to:
Access your data
Request deletion
Restrict processing
Object to certain uses of your data
Request correction of inaccurate data
Request data portability
For all GDPR data requests:
📧 bookofwisdompdf@gmail.com
We will respond within 30 days, as required by law.
Refund requests involving personal data will only use the minimum data necessary to verify your purchase and comply with financial regulations.
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7. Contact Us
For all refund and data-related inquiries:
📧 bookofwisdompdf@gmail.com
We aim to respond within 2–5 business days
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