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Position: Network Operation Center Specialist

Company: Far Out Solutions

Project Overview:
Collaborated with an Onsite Technician to install a new network rack, Cisco Meraki Access Point, and Switch as part of a major network upgrade. Troubleshot and resolved issues with the sub-meter system, which was critical for property management functions.

Skills & Tools Utilized:

• Cisco Meraki Access Points and Switches

• Network Rack Setup

• Sub-Meter System Diagnostics

• Configuration Documentation

Challenges & Solutions:

• The project involved replacing outdated networking equipment with the latest Cisco Meraki devices. The challenge was to ensure a seamless transition with minimal downtime.

• In parallel, issues with the sub-meter system were identified, affecting data transmission and property management operations. Troubleshot the system remotely, identified faulty connections, and resolved configuration issues.

Results & Impact:

• Successfully installed and integrated the new Meraki network devices, significantly improving network stability and overall system efficiency.

• Resolved the sub-meter system issues, restoring accurate data transmission and ensuring smooth property management functions, preventing operational disruptions.

Position:  Junior L1 Tech Support
Company: Far Out Solutions

Project Overview:
Provided remote IT support for the installation and configuration of IP cameras and a Network Video Recorder (NVR) for property surveillance. Worked closely with an Onsite Technician through secure communication channels to ensure smooth installation and troubleshooting.

Skills & Tools Utilized:

• IP Camera Installation & Configuration

• NVR Setup and Troubleshooting

• Datto RMM (Remote Access Tool)

• System Configuration Documentation

Challenges & Solutions:

• The installation required careful placement of IP cameras for optimal surveillance coverage. Challenges arose during the NVR setup and camera connectivity, causing interruptions in video storage and monitoring.

• Troubleshot and resolved these connectivity issues remotely, ensuring a seamless connection between cameras and NVR.

Results & Impact:

• Successfully set up IP cameras and NVR, enhancing the property’s security with high-definition surveillance and reliable, uninterrupted recording.

• Ensured seamless camera operation and data flow, providing continuous and uninterrupted footage for the client’s security needs.

Position: Graphic Artist

Company: Freelancing

Project Overview:
Designed a custom logo for a client, focusing on representing their brand’s identity through modern aesthetics, typography, and color schemes. Worked closely with the client to ensure the logo aligned with their values and marketing goals.

Skills & Tools Utilized:

• Graphic Design Software (Photoshop & Canva Professional)

• Branding & Identity Development

• Client Communication & Feedback Integration

Challenges & Solutions:

• Collaborated closely with the client to understand their brand values and target audience, ensuring the logo resonated with their market.

• Delivered multiple variations and made revisions based on client feedback to achieve a final design that reflected the brand’s vision.

Results & Impact:

• Delivered a custom logo that strengthened the brand's identity and significantly improved recognition.

• Enhanced the brand's visual presence, resulting in a more cohesive and professional look across all marketing materials.

Position: Network Operations Specialist

Company: Far Out Solutions

Project Overview:
Collaborated with an onsite technician to configure the network and conduct a site survey for a potential upgrade. The task included verifying contractor needs, configuring ports, assessing the network infrastructure, and providing troubleshooting support remotely.

Skills & Tools Utilized:

• Network Configuration (TCP/UDP ports, IP address management)

• Site Survey & Network Assessment

• Remote Troubleshooting & Coordination

• Communication & Documentation via WhatsApp

• Tools: Laptop, Ethernet Patch Cords, Handyman Tools, Label Maker, Mobile Device

Challenges & Solutions:

• Coordinated with the onsite technician to ensure accurate implementation of network changes and thorough documentation.

• Conducted a detailed site survey to identify the current infrastructure's limitations and recommended upgrades.

• Provided real-time troubleshooting support via secure communication channels, ensuring seamless execution.

Results & Impact:

• Successfully configured necessary ports and verified that network changes were effective and operational.

• Delivered a comprehensive assessment of the network infrastructure and actionable recommendations for upgrades.

• Enhanced the network’s reliability and prepared it for future scalability.

Position: Network Operations Specialist

Company: Far Out Solutions

Project Overview:
Collaborated with an onsite technician to assist with the relocation and temporary setup of network infrastructure. Tasks included equipment assessment, disconnection, transport, setup at a temporary site, and ensuring the network's functionality. Comprehensive coordination and real-time updates were provided via secure communication channels.

Scope of Work:

• Equipment Assessment: Conducted a detailed inspection of network equipment, creating an inventory checklist to ensure all components were accounted for.

• Pre-Move Preparations: Coordinated with the client to design the temporary location's network layout and connectivity plan.

• Disconnection & Organization: Safely disconnected equipment, labeled cables, and organized components for an efficient reinstallation.

• Relocation & Setup: Transported and set up the network equipment at the temporary site, ensuring adherence to the planned layout.

• Testing & Troubleshooting: Tested network connectivity and functionality, addressing any technical issues to ensure seamless operation.

• Documentation & Training: Documented the network setup and trained the client on operating the network at the temporary location.

Skills & Tools Utilized:

• Real-Time Coordination & Troubleshooting via WhatsApp

• Network Equipment Handling (Disconnection, Setup, Testing)

• Documentation & Client Training

• Tools: Laptop, Ethernet Cords, Crimper, Toner & Tester, Label Maker, Basic Hand and Power Tools

Results & Impact:

• Ensured all network equipment was relocated safely and efficiently with minimal downtime.

• Delivered a fully functional temporary network setup, meeting the client’s operational needs.

• Provided thorough documentation and training, empowering the client to manage their temporary network confidently.

Position: Junior L1 Tech Support

Company: Far Out Solutions

Project Overview:
Worked closely with the Property Manager to re-setup two business computers at Coventry Square Apartments. Tasks included creating new accounts, optimizing performance, configuring printers, securing network connections, and enabling system protection via DeepFreeze.

Skills & Tools Utilized:

• System Reconfiguration & Optimization: Local account creation, application installations, and updates

• Printer Setup: USB connection configuration for Brother MFC-L2710DW

• Network Management: Transition to secure and restricted Ethernet connections; pending transfer to Guest Wi-Fi

• Software Installation & Licensing: Applied and activated Microsoft Office 2021 Professional Plus

• Tools: Laptop, AnyDesk Remote Access, DeepFreeze Software, Brother Printer

Challenges & Solutions:

1. Challenge: Network connection remained on Office Secure Network despite re-configuration efforts.
   Solution: Coordinated with the supervisor to adjust Ethernet configurations and prepared for Guest Network transfer.

2. Challenge: Delayed Microsoft Office license activation.
   Solution: Promptly followed up with the Logistics Team to acquire licenses, ensuring timely software activation.

3. Challenge: Ensuring seamless printer functionality post-account re-setup.
   Solution: Reinstalled printer drivers, tested connections, and confirmed end-user satisfaction.

Results & Impact:

• Successfully created new accounts per FOS standards and optimized system performance.

• Configured and tested printer functionality, meeting client requirements.

• Activated Microsoft Office 2021 Professional Plus licenses for both systems.

• Enabled DeepFreeze on both computers, securing system integrity.

• Provided the client with a fully operational setup, achieving their approval to close the ticket.