ABOUT FRANCIS

Hardworking, resourceful, and a fast learner, I thrive in dynamic environments that challenge my problem-solving skills. As a detail-oriented and highly organized professional, I believe in planning ahead while staying adaptable to unexpected situations. I take pride in my positive mindset, always embracing challenges as opportunities to grow and improve.

With over 15 years of experience as an IT Support Specialist, I have developed a deep technical expertise in navigating complex issues, delivering tailored technology solutions, and ensuring seamless system operations. My passion for continuous learning drives me to constantly expand my skills and knowledge—whether by exploring new trends on the internet, playing strategy and stealth offline PC and mobile games that sharpen my analytical thinking, or dedicating time to self-improvement.

Based in Minglanilla, Cebu, Philippines, I am fluent in Bisaya and conversational in both English and Tagalog, enabling me to connect effortlessly with clients and colleagues from diverse backgrounds. My ability to effectively communicate and collaborate ensures that I not only resolve technical problems but also empower users with the knowledge to manage their systems confidently.

I thrive on challenges and career progression, which is why I prefer to start at the ground level, master processes from the inside out, and work my way up—earning my reputation through hard work and proven results. I refuse to remain stagnant in a role for too long; instead, I continuously strive to exceed expectations, innovate solutions, and contribute beyond what is required.

This relentless drive has propelled my career forward, making me a trusted expert in IT support and a key asset in every team I join. I don't just fix problems—I build solutions that empower businesses, enhance efficiency, and ensure long-term success.

SPECIALIZATIONS AND EXPERTISE

I specialize in remote tech support, expertly troubleshooting hardware, software, and network issues to deliver tailored, user-friendly solutions. By staying ahead of industry trends, I ensure seamless technology integration and optimal performance. My background in graphic design and digital marketing adds a creative edge to my deliverables, enhancing functionality and user experience.

As a nocturnal professional, I offer support across US time zones, ensuring your business operations remain operational, even during after-hours.