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Fueled by a passion for learning, I’ve turned technical problem-solving into both a skill and a hobby—delivering innovative results every time.
IT SUPPORT
Quick resolution of technical issues to ensure smooth business operations.
NETWORK & SYSTEMS
Managing and optimizing networks and systems for secure, efficient operations.
CUSTOM IT SOLUTIONS
Delivering tailored IT solutions for reliable support and seamless integration.
DESIGN & MARKETING
Crafting designs and digital strategies to boost engagement and brand presence.
" Standards set the foundation, but excellence is where I aim to go beyond "
CORE COMPETENCIES
The foundational abilities that enhance decision-making, adapt to challenges, and foster collaboration for achieving optimal outcomes.
Analytical Ability
Critical Thinking
Problem-Solving
Communication Skills
Client Success Management
Attention to Detail
Strong Organizational Skills
Self-Driven & Team Player
Resourcefulness
Customer Service Excellence
Time Management
Adaptability & Flexibility
IT Documentation & Reporting
Team Collaboration Tools
TECHNICAL PROFICIENCIES
Advanced technical skills combined with a flair for graphic design and digital marketing, streamlining operations, enhancing system performance, and resolving complex technical challenges with creativity and precision.
END-USER SUPPORT
Remote Support: Providing technical assistance through remote tools, diagnosing and resolving hardware, software, and network issues.
User Account Management: Creating, updating, and managing user accounts, setting permissions, and resolving access issues.
Operating Systems: Proficient in Windows 7, 8, 10, and 11 (all versions), with basic exposure to macOS and Linux environments.
Documentation & User Training: Creating and maintaining knowledge bases, process documents, network assessments with basic diagrams, and conducting user training sessions.
HARDWARE & SOFTWARE MANAGEMENT
Hardware & Software: Installation, maintenance, and troubleshooting of computers, printers, mobile devices, and smart appliances.
System Security Software: Installing, configuring, troubleshooting, and removing antivirus and anti-malware software, including performing virus and malware removal.
Desktop and Network Printers: Setup, configuration, and troubleshooting of Xerox, Canon, Brother, and HP printers.
Check Scanner Devices: Installation, configuration, and troubleshooting of Panini and TellerScan devices.
NETWORK ADMINISTRATION & SUPPORT
Network: Installation, maintenance, and troubleshooting of firewalls, switches, access points, home-grade routers, ISP modems, and wireless routers.
Cloud Network Controllers: Setup, administration, monitoring, and troubleshooting for network performance and security.
CLOUD & DIRECTORY SERVICES
Azure Active Directory: Managing user accounts, access control, and security settings in a cloud environment.
Google Workspace: Basic user management and troubleshooting within the admin console, and proficient use of Google Sheets, Docs, Forms, and other tools.
Office 365 & Microsoft Office: Installing, uninstalling, activating licenses, configuring email accounts, and troubleshooting application issues.
TELEPHONY & COMMUNICATION SYSTEM
VOIP Systems: ViciDial management and troubleshooting, including installation, configuration, deployment, and basic to advance troubleshooting of Yealink VoIP phones.
TICKETING & INCIDENT MANAGEMENT
Ticketing Systems: Experience using Jira, LogMeIn Rescue, Geek Squad AWB (Citrix), and AutoTask PSA for ticket creation, tracking, and resolution.
PROCESS AUTOMATION & AI TOOLS
AI Tools: Proficient in using ChatGPT and Gemini for automation prompts, process development, and logic testing.
DATA BACKUP & RECOVERY
Data Backup & Recovery: Performing backups and data recovery using tools like iDrive, EaseUS, and Disk Drill to ensure data protection and retrieval.
SECURITY & ACCESS CONTROL SYSTEMS
Security and Surveillance Systems: Setup, configuration, maintenance, and troubleshooting for systems like Stealth Monitoring, Hikvision, Dahua, Axis Communications, Google Nest Cam, and Logitech IP Cameras.
Access Control Systems: Familiar with Avigilon, DoorKing, and Assa Abloy systems, including basic configuration and troubleshooting.
WEB & GRAPHIC DESIGN (BONUS SKILLS)
Web Design & Development: Basic experience in web design and development, including HTML, Google Sites creation, embedding codes, custom domain and DNS setup, and configuring basic business email forwarding.
Graphic Design: Proficient in Canva Pro, Adobe Photoshop CS6, and Adobe Illustrator for presentations, infographics, branding materials, and marketing assets tailored to client needs.
TOOLS & PLATFORM
Versatile expertise in using cutting-edge tools and systems to deliver seamless support, innovation, and reliable solutions.
Remote Support: LogMeIn Rescue, AnyDesk, TeamViewer, Datto RMM
Backup & Recovery: iDrive, EaseUS, Disk Drill
Office Tools: Microsoft Office Suite (2003–2021), Microsoft 365
Cloud & Directory Management: Azure Active Directory
Cloud Network Controllers: TP-Link, Ubiquiti, Cisco Meraki, Datto DNA
Google Workspace: Google Sheets, Google Docs, Google Forms, Google Admin Console
Design & Multimedia: Adobe Photoshop CS6, Canva Pro
Communication Systems: ViciDial, RingCentral, AirCall
Surveillance Systems: Hikvision, Dahua, Stealth Monitoring
Printer Devices: Xerox, Canon, Brother, HP
Access Controllers: Avigilon, DoorKing, Assa Abloy
AI Solutions: ChatGPT, Cici AI, Google Gemini
Additional Technologies: Proficient in a wide range of industry-standard tools and platforms
" If it's not on the list, it’s only a matter of time—I'm a quick learner, and mastering new technologies is part of my everyday expertise. "
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