Vendor Support

  • COVID-19 Small Supplier Letter
  • URGENT - Coronavirus update for Suppliers & Service Providers
  • Big W Letter to Suppliers - Audit Program Extension Plan for Factories in China due to Coronavirus outbreak
  • Big W Letter to Manufacturers - Notice of Faulty Product Return Change
  • Restructure of Quality and Customer Care team
  • Christmas 2019 Change Freeze
  • Big W - Store Closure
  • International Freight Forwarder Change
  • Paper, Pulp, & Timber Supply
  • Store Closure - Forest Hills #379 and Broken Hill #556


  • Access Promotions Portal
  • Helpful Links & Instructions




  • Invoices
  • Claims
  • Queries



  • Big W Letter to Manufacturers - Changes to Faulty Product Returns Process
  • Vendor Documents for Quality
  • Supplier Excellence Program
  • Product Specifications
  • Product Labelling
  • Policies
  • Before you work in our stores
  • Product Recall & Withdrawal
  • Big W PDQ Update
  • Logo
  • PDQ Guidelines
  • Online



  • Finance FAQ's
  • Promotions Portal FAQ's