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General Enquiries
General Enquiries
Corporate Office
Corporate Office
Phone (02) 8885 8000Address 1 Woolworths WayBella Vista NSW 2153
BIG W Distribution Centres
BIG W Distribution Centres
Hoxton Park Distribution CentreDC Number: 190Delivery Address: 40 Blackbird Cl, Hoxton Park NSW 2171(02) 8763 2518
Warwick Distribution CentreDC Number: 290Delivery Address: 476 East Street Warwick QLD 4370 (07) 4661 0100
Hoppers Crossing Distribution CentreDC Number: 390Delivery Address: 364-426 Old Geelong Road, Hoppers Crossing VIC 302903 8340 9702
Hazelmere Distribution CentreDC Number: 790Delivery Address: 162 Talbot Rd, Hazelmere, WA 6055
Booking Changes
Booking Changes
Please log your enquiry by emailing the Domestic Supply Replenishment team via the below email address:domesticsupply-inbox@bigw.com
Technical Assistance
Technical Assistance
Promotions Management System (Promotions Portal)
Phone 1300 725 814Email pmrsupport@woolworths.com.au We aim to respond to emails within24-48 hrs. If the issue requires a support ticket, please expect a 3-day turn around to fix the problem.Hours of Operation 8:30am to 5pm (AEST)
Woolworths Vendor Portal (PartnerHub)
Phone 1800 100 012 We aim to respond to emails within 24-48 hrs. If the issue requires a support ticket, please expect a 3-day turn around to fix the problem.Hours of Operation 8:00am to 5pm (AEST)
Forms
Phone 1300 422 042Email buservsup@woolworths.com.au Hours of Operation 8:30am to 5pm (AEST)
Finance Issues and Queries
Finance Issues and Queries
All Finance Enquiries: Finance Shared Services (FSS)
Phone (03) 6245 6600Email tpc@woolworths.com.au We aim to respond to emails 48 hrs. IFor Claims, expect query resolution within 5-12 days.
- include your vendor number in all emails to TPC
- Advise TPC if you have a change of email address
Trading Terms Issues and Queries
Email tradesuppliersupport@woolworths.com.au Hours of Operation 7:00am to 5:00pm (AEST)
Product Safety
Product Safety
Phone 1300 244 999 (After hours support)
Commercial Issues
Commercial Issues
For queries including pricing inquiries, product changes, product withdrawals and recalls, and other commercial issues, please contact our commercial team via the links below:
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