Contact Us

General Enquiries


Corporate Office Customer Service Centre


Phone (02) 8885 8000 Call 1300 244 999Address 1 Woolworths Way Write to us Big W Customer ServiceBella Vista NSW 2153 GPO Box 4535 Sydney NSW Australia 2001

BIG W Distribution Centres


Hoxton Park Distribution Centre Warwick Distribution Centre Monarto Distribution Centre(190) 40 Blackbird Close (290) 476 East Street (590) Ferries-McDonlad RoadHoxton Park Warwick QLD 4370 Monarto South SA 5254 Len Waters Estate Phone (07) 4661 0100 Phone (08) 8532 7100NSW 2171Phone (02) 8763 2518

Booking Changes


Log your enquiry through the Salesforce system via http://woolworths.force.com/orderschedulingAccess the Salesforce User Guide

EDI/PAD Support


Email edi-admins@bigw.com.au We aim to respond to emails within 24-48 hours.

Technical Assistance

Promotions Management System (Promotions Portal)


Phone 1300 725 814Email pmrsupport@woolworths.com.au We aim to respond to emails within24-48 hrs. If the issue requires a support ticket, please expect a 3-day turn around to fix the problem.Hours of Operation 8:30am to 5pm (AEST)

Woolworths Vendor Portal (WOWlink)


Phone (02) 8885 3100 (Press option 2) We aim to respond to emails within24-48 hrs. If the issue requires a support ticket, please expect a 3-day turn around to fix the problem.Hours of Operation 8:30am to 5pm (AEST)

Forms


Phone 1300 422 042Email buservsup@woolworths.com.au Hours of Operation 8:30am to 5pm (AEST)


Finance Issues and Queries

All Finance Enquiries: Transaction Processing Centre (TPC)


Phone (03) 6245 6600Email tpc@woolworths.com.au We aim to respond to emails 48 hrs. IFor Claims, expect query resolution within 5-12 days.
  • include your vendor number in all emails to TPC
  • Advise TPC if you have a change of email address
Hours of Operation 7:00am to 5:00pm (AEST)

Trading Terms Issues and Queries


Email traderelations@woolworths.com.au Hours of Operation 7:00am to 5:00pm (AEST)

Product Safety


Phone 1300 244 999 (After hours support)


Commercial Issues


For queries including pricing inquiries, product changes, product withdrawals and recalls, and other commercial issues, please contact our commercial team via the links below:
Here is a PDF of the Commercial Team Contact List :
Alternatively, for any escalations you can also contact our General Manager of Commercial - Teresa Rendo via email: trendo@bigw.com or Phone: 0429 124 474

Store Contacts


Download contact details for BIG W stores nationally

Online Content Team


onlinecontent@bigw.com