Accounts

Finance Shared Services (FSS)

The Finance Shared Services (FSS)  provides Accounts Payable, Accounts Receivable, and Banking related functions for BIG W and other entities within the Woolworths Limited Group.

  Finance issues and queries  

All finance enquiries" Transaction Processing Centre (TPC)

Phone: 03 6245 6600

Email: tpc@woolworths.com.au

We aim to respond to emails within 48 hours. For claims, expect query resolution within 5-12 days.

• Include your vendor number in all emails to TPC

• Advise TPC if you have a change of email address

Hours of Operation: 7:00am to 4:00pm (AEST)

Trading Terms issues and queries

Email: tradesuppliersupport@woolworths.com.au

Hours of Operation: 7:00am to 5:00pm (AEST)

  Invoices  

Paper Invoices without a purchase order number must be submitted to the site along with your stock. 

Paper Invoices with a purchase order number (goods for resale), should be emailed to wowinvoices.prd@woolworths.com.au for processing.

Electronic Invoices (EDI/Webforms) Should be submitted through the ABB Supplier Portal or via your EDI provider 

Claims

To make a claims request, please complete a Payment-and-Claims-Download-Forms and send to TPC via email at tpc@woolworths.com.au

Queries

For more information on how to submit finance queries please refer here - Payment-and-Claims-PAC