The Finance Shared Services (FSS) provides Accounts Payable, Accounts Receivable, and Banking related functions for BIG W and other entities within the Woolworths Limited Group.
All finance enquiries" Transaction Processing Centre (TPC)
Phone: 03 6245 6600
Email: tpc@woolworths.com.au
We aim to respond to emails within 48 hours. For claims, expect query resolution within 5-12 days.
Include your vendor number in all emails to TPC
Advise TPC if you have a change of email address
Hours of Operation: 7:00am to 4:00pm (AEST)
Trading Terms issues and queries
Email: tradesuppliersupport@woolworths.com.au
Hours of Operation: 7:00am to 5:00pm (AEST)
Paper Invoices without a purchase order number must be submitted to the site along with your stock.
Paper Invoices with a purchase order number (goods for resale), should be emailed to wowinvoices.prd@woolworths.com.au for processing.
Electronic Invoices (EDI/Webforms) Should be submitted through the ABB Supplier Portal or via your EDI provider
To make a claims request, please complete a Payment-and-Claims-Download-Forms and send to TPC via email at tpc@woolworths.com.au
For more information on how to submit finance queries please refer here - Payment-and-Claims-PAC
Note - On your query remember to include your:
Six digit Remit to Vendor Number (located in the top right-hand corner or your Remittance Advice)
BIG W SAP Document Number (quoted on your Remittance Advice)
Payment Number (located in the top right-hand corner of your Remittance Advice)