Terms and Conditions

# Terms and Conditions for Bento Partner

**Last Updated: December 19, 2025**

**Effective Date: December 19, 2025**

## 1. Agreement to Terms

By downloading, installing, or using the Bento Partner mobile application ("App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you ("Mess Owner," "Partner," or "you") and Bento ("Company," "we," "us," or "our").

## 2. Definitions

- **"App"**: The Bento Partner mobile application

- **"Services"**: All services provided through the App

- **"User"**: Any person who downloads, installs, or uses the App

- **"Partner"**: A mess/restaurant owner registered on the platform

- **"Customer"**: End-users who order food through the Bento Student app

- **"Platform"**: The collective ecosystem of Bento apps and services

## 3. Eligibility

To use our App, you must:

- Be at least 18 years of age

- Have the legal authority to enter into binding contracts

- Possess valid business licenses and permits as required by law

- Have a valid FSSAI license (if applicable)

- Not be prohibited from using the App under applicable laws

## 4. Account Registration

### 4.1 Account Creation

- You must provide accurate, complete, and current information during registration

- You are responsible for maintaining the confidentiality of your account credentials

- You must notify us immediately of any unauthorized access to your account

### 4.2 Verification

- We may require identity and business verification documents

- Verification may include PAN card, Aadhaar card, FSSAI license, and bank details

- We reserve the right to reject or suspend accounts that fail verification

### 4.3 Account Responsibility

- You are solely responsible for all activities that occur under your account

- You must not share your account credentials with others

- You must not create multiple accounts

## 5. Services Provided

The Bento Partner App provides the following services:

### 5.1 Business Management

- Menu management and pricing

- Order management and tracking

- Subscription plan management

- Inventory management

- Staff management

### 5.2 Customer Engagement

- Customer communication

- Reviews and ratings management

- Loyalty programs and coupons

- WhatsApp integration

### 5.3 Financial Services

- Payment tracking and settlements

- Digital wallet

- Invoice management

- Financial analytics

### 5.4 Operations

- Attendance tracking via QR codes

- Pre-order management

- Availability control

- Real-time notifications

## 6. Partner Obligations

As a Partner, you agree to:

### 6.1 Legal Compliance

- Maintain all required licenses and permits

- Comply with food safety regulations (FSSAI)

- Follow local health and hygiene standards

- Pay applicable taxes and fees

### 6.2 Service Quality

- Provide accurate menu information and pricing

- Maintain food quality and hygiene standards

- Honor all confirmed orders and subscriptions

- Respond promptly to customer inquiries and complaints

### 6.3 Prohibited Activities

You must NOT:

- Provide false or misleading information

- Engage in fraudulent activities

- Discriminate against customers

- Use the App for illegal purposes

- Manipulate reviews or ratings

- Breach customer privacy

- Violate intellectual property rights

## 7. Fees and Payments

### 7.1 Commission Structure

- Platform commission rates will be communicated separately

- Commission is calculated on the order value

- Rates may vary based on partnership tier

### 7.2 Payment Settlements

- Settlements are processed according to the agreed schedule

- Minimum payout thresholds may apply

- Bank account details must be accurate for settlements

### 7.3 Taxes

- You are responsible for all applicable taxes

- We may withhold taxes as required by law

- Tax invoices will be provided as applicable

## 8. Intellectual Property

### 8.1 Our Rights

- The App, including all content, features, and functionality, is owned by Bento

- Our trademarks, logos, and brand elements are our exclusive property

- You may not use our intellectual property without written permission

### 8.2 Your Content

- You retain ownership of content you upload (photos, menus, etc.)

- You grant us a license to use your content for platform operations

- You represent that you have rights to all content you upload

### 8.3 License

- We grant you a limited, non-exclusive, non-transferable license to use the App

- This license is revocable and subject to these Terms

## 9. Privacy and Data

### 9.1 Privacy Policy

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

### 9.2 Data Usage

- We collect and process data as described in our Privacy Policy

- You consent to data collection necessary for App functionality

- Customer data shared with you must be protected and used only for order fulfillment

### 9.3 Confidentiality

- Business-sensitive information shared through the platform is confidential

- You must not disclose platform analytics, customer data, or pricing to third parties

## 10. Termination

### 10.1 By You

- You may terminate your account at any time through the App settings

- Outstanding payments will be settled before account closure

- Termination does not release you from pending obligations

### 10.2 By Us

We may suspend or terminate your account if you:

- Violate these Terms

- Engage in fraudulent activities

- Receive excessive negative reviews

- Fail verification requirements

- Breach applicable laws

### 10.3 Effect of Termination

- Access to the App and Services will be revoked

- Your data may be retained as required by law

- Outstanding payments will be settled according to our policies

## 11. Disclaimers

### 11.1 Service Availability

- The App is provided "as is" and "as available"

- We do not guarantee uninterrupted or error-free service

- We may modify or discontinue features without notice

### 11.2 No Warranties

- We make no warranties regarding the App's fitness for a particular purpose

- We do not guarantee specific business results from using the App

- Third-party integrations are subject to their own terms

## 12. Limitation of Liability

### 12.1 Cap on Liability

To the maximum extent permitted by law, our total liability shall not exceed the fees paid by you in the preceding 12 months.

### 12.2 Exclusions

We are not liable for:

- Indirect, incidental, or consequential damages

- Loss of profits or business opportunities

- Data loss or corruption

- Actions of third parties or customers

- Force majeure events

## 13. Indemnification

You agree to indemnify and hold harmless Bento, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

- Your use of the App

- Your violation of these Terms

- Your violation of any third-party rights

- Your violation of applicable laws

## 14. Dispute Resolution

### 14.1 Governing Law

These Terms are governed by the laws of India.

### 14.2 Arbitration

- Disputes shall be resolved through arbitration

- Arbitration shall be conducted in [City], India

- The decision of the arbitrator shall be final and binding

### 14.3 Jurisdiction

Courts in [City], India shall have exclusive jurisdiction over disputes not subject to arbitration.

## 15. General Provisions

### 15.1 Entire Agreement

These Terms, along with the Privacy Policy, constitute the entire agreement between you and Bento.

### 15.2 Severability

If any provision is found unenforceable, the remaining provisions shall continue in effect.

### 15.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

### 15.4 Assignment

You may not assign your rights under these Terms. We may assign our rights without restriction.

### 15.5 Modifications

We may modify these Terms at any time. Continued use of the App constitutes acceptance of modified Terms.

### 15.6 Notices

Notices will be sent via email or push notifications. You must maintain accurate contact information.

## 16. Contact Information

For questions about these Terms, contact us at:

**Bento Partner**

- **Email**: support@bento.app

- **Address**: LMS finswell viman nagar pune maharashtra 411014

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## Quick Reference

| Topic | Key Points |

|-------|------------|

| Eligibility | 18+, Valid business licenses |

| Fees | Commission-based, Regular settlements |

| Termination | Either party can terminate |

| Disputes | Arbitration in India |

| Liability | Limited to fees paid |

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*By using Bento Partner, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.*

**I AGREE TO THESE TERMS AND CONDITIONS**