Privacy Policies

# Privacy Policy for Bento Partner

**Last Updated: December 19, 2025**

**Effective Date: December 19, 2025**

## 1. Introduction

Welcome to Bento Partner ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Bento Partner (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

## 2. Information We Collect

### 2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

- Register for an account

- Set up your mess/restaurant profile

- Use our services

This information may include:

- **Contact Information**: Name, email address, phone number

- **Business Information**: Mess/restaurant name, address, business registration details

- **Identity Documents**: PAN card, Aadhaar card, FSSAI license (for verification purposes)

- **Financial Information**: Bank account details for payment settlements

- **Profile Information**: Profile photo, business logo

### 2.2 Information Collected Automatically

When you use the App, we may automatically collect certain information, including:

- **Device Information**: Device type, operating system, unique device identifiers

- **Usage Data**: App features used, time spent on the App, crash reports

- **Location Data**: GPS location (with your permission) for location-based services

### 2.3 Information from Third Parties

We may receive information about you from third parties including:

- Firebase (authentication and analytics)

- Supabase (database services)

- Payment processors

## 3. How We Use Your Information

We use the information we collect to:

- **Provide Services**: Create and manage your account, process orders, manage subscriptions

- **Business Operations**: Manage mess operations, track attendance, handle payments

- **Communication**: Send notifications about orders, updates, and promotional offers

- **Analytics**: Understand how users interact with our App to improve our services

- **Security**: Detect, prevent, and address fraud and security issues

- **Legal Compliance**: Comply with applicable laws and regulations

## 4. Permissions We Request

### 4.1 Camera Permission

We request camera access to:

- Capture photos of food items for menu management

- Take photos of business documents for verification

- Scan QR codes for attendance and activation features

### 4.2 Location Permission

We request location access to:

- Display your mess location on maps

- Verify business address

- Enable location-based features for customers

### 4.3 Storage Permission

We request storage access to:

- Save and upload images

- Cache data for offline access

### 4.4 Internet Permission

Required for:

- Syncing data with our servers

- Real-time order updates

- Push notifications

## 5. Data Sharing and Disclosure

We may share your information in the following situations:

### 5.1 With Service Providers

We share data with third-party service providers who perform services on our behalf:

- **Firebase**: Authentication, analytics, crash reporting

- **Supabase**: Database and backend services

- **OneSignal**: Push notifications

- **Google Maps**: Location and mapping services

- **Payment Processors**: Payment processing and settlements

### 5.2 With Customers

Your business information (mess name, location, menu, operating hours) will be visible to customers using the Bento Student app.

### 5.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

### 5.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

## 6. Data Storage and Security

### 6.1 Data Storage

- Your data is stored securely on Supabase servers

- We use industry-standard encryption for data transmission

- Sensitive information (like passwords) is hashed and never stored in plain text

### 6.2 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

- SSL/TLS encryption

- Secure authentication mechanisms

- Regular security audits

- Access controls and monitoring

### 6.3 Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.

## 7. Your Rights

You have the right to:

- **Access**: Request access to your personal information

- **Correction**: Request correction of inaccurate information

- **Deletion**: Request deletion of your personal information

- **Portability**: Request a copy of your data in a portable format

- **Opt-out**: Opt out of marketing communications

- **Withdraw Consent**: Withdraw consent for data processing

To exercise these rights, contact us at: **support@bento.app**

## 8. Children's Privacy

Our App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

## 9. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

## 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently.

## 11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

**Bento Partner**

- **Email**: support@bento.app

- **Address**: LMS finswell viman nagar pune maharashtra 411014

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## Summary of Data Collection

| Data Type | Purpose | Shared With |

|-----------|---------|-------------|

| Name, Email, Phone | Account creation, Communication | Service providers |

| Business Details | Profile display, Verification | Customers, Admins |

| Location | Map display, Address verification | Google Maps, Customers |

| Photos | Menu items, Documents | Cloud storage |

| Payment Info | Settlements | Payment processors |

| Device Info | Analytics, Crash reporting | Firebase |

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*This Privacy Policy is compliant with Google Play Store requirements and applicable data protection regulations.*