TERMS AND CONDITIONS
Catch Up Lessons
These conditions have been written with the goal of being as fair as possible to both students and Ben.
IF YOU MISS A LESSON:
Ben offers catch-up lessons to one-on-one and duo students. Catch-ups cannot be offered to groups. Catch-ups can be offered on the following conditions:
At least 24 hours notice is given to cancel the original lesson.
A maximum of 1 catch up lesson can be given per term.
The catch up lesson will be in the first week of the school holidays. Ben aims for the same day as the usual weekly lesson, but cannot guarantee he can offer the same day of the week as usual. Ben will be in touch to confirm an appropriate time.
If contact is not made by the student to accept the offer of the catch-up lesson, or the student is unavailable for the catch-up time offered, then the catch-up lesson is forfeited.
Catch-up lessons are not available to group students if the student cancels.
Catch up lessons cannot be carried over into subsequent terms.
IF BEN MISSES A LESSON:
Ben will strive to provide a relief teacher on the day of the lesson. If he cannot, a catch-up lesson will be offered in the holidays.
The lesson will be during the first week of the holidays if possible, or at another time agreed upon by the student and Ben.
If no suitable time for catch ups can be found, then Ben will issue full refunds or credits for the missed lesson(s).
Payment
Payment for the term is due before lessons start. Invoices are sent during the school holidays, or upon enrolment.
Enrolment
Enrolment automatically rolls over into each term/year unless cancelled. 14 days written notice for cancellation.
Weekly Lessons
Lessons are ideally weekly. Casual options can be discussed with Ben, but priority will be given to students who commit to a term block, in the event of scheduling conflicts.
Term Dates
Term dates can be found HERE.
Late Payments
Non-payment will be referred to debt collection. Debt collection fees will be passed on to the customer.
Late payments will result in direct debits being set up for future payments.
General
Please be punctual for your lessons. Lessons are held back-to-back and Ben will not be able to extend your time slot.
In the event of a student requiring urgent medical treatment during a lesson, Ben would arrange this at the expense of the student or the parent/caregiver.
Ben will take all reasonable care during lessons to ensure your well-being. However, Ben is not liable for any loss, damage or injury incurred on the premises.
Cancellation Fee
In the event of ending your lessons without notice, Ben has to apply a Cancellation Fee to cover costs. A Cancellation Fee of $80 applies for withdrawal from lessons with less than 7 days written notice from the beginning of lessons starting, or withdrawal from lessons mid-term.
By Enrolling with Ben, you are agreeing to these terms and conditions.
Disclaimer
The information provided on this website is published in good faith and for general information purposes only. While Ben makes every effort possible to keep the information on this site updated, no guarantee is given that the information provided in this website is correct, complete, and up-to-date.
Through this website you are able to visit other websites by following hyperlinks to these sites. While Ben strives to provide links to useful websites, Ben may have no control over the accuracy or content of information contained in these sites. The inclusion of any links does not imply a recommendation or endorsement of the views expressed within them.