BCMCH Vision & Mission: Guiding Principles

VISION:
Bringing hope and healing with the love of Christ.

MISSION:

• Mission 1 - Center of Caring and Scholarship:

  • To be a world-class centre of scholarship in the art and science of healing.

  • Exhibiting professionalism, excellence, compassion and a holistic Christ-centered understanding of healing.

• 
  

• Mission 2 - Partnership:

  • Partnering with other like-minded healthcare providers in supporting and extending the medical mission.

• 
  

• Mission 3 - Advocacy:

  • To make a larger impact on health and healthcare through policy advocacy.

Detailed Expansion and Interpretation:

VISION: 

Bringing hope and healing with the love of Christ.

Detailed Expansion:

• "Bringing hope...": This speaks to more than just physical recovery. It implies instilling optimism, reassurance, and a positive outlook in patients and their families, especially during times of distress, illness, or uncertainty. Hope can be a powerful component of the healing process. It suggests an environment where despair is countered with encouragement and a belief in positive outcomes.

  • In Practice: This translates to staff interactions that are encouraging, empathetic listening, providing clear information to reduce anxiety, and creating a supportive atmosphere.

• "...and healing...": This is the core function of a hospital. It encompasses the restoration of physical health, the alleviation of pain and suffering, and the management of medical conditions. "Healing" can also be interpreted broadly to include mental, emotional, and spiritual well-being, not just the absence of disease.

  • In Practice: This involves providing high-quality medical treatment, utilizing advanced medical knowledge and technology, and focusing on patient recovery and overall well-being.

• "...with the love of Christ.": This is the foundational ethos and distinctive characteristic of BCMCH. It signifies that the care provided is motivated and guided by Christian principles of love, compassion, service, and selflessness. It suggests an approach that values each individual as a person of inherent worth, reflecting Christ's example of caring for the sick and marginalized. This does not necessarily mean overt proselytization but rather that the spirit of Christ's love permeates the culture of care.

  • In Practice: This manifests as treating all patients with unconditional positive regard, demonstrating empathy, patience, kindness, and going the extra mile. It could also involve offering spiritual support services (like chaplaincy) for those who desire it, while respecting all faiths and beliefs. It means service that is not just a job, but a calling.

Overall Implication of the Vision:
The vision positions BCMCH not just as a medical facility, but as a place where the spiritual dimension of care is integrated with clinical excellence. It aims to be a beacon of light and restoration, driven by a deep-seated compassionate ethos.

MISSION:

Mission 1 - Center of Caring and Scholarship:

• "To be a world-class centre of scholarship in the art and science of healing."

  • Detailed Expansion: This statement sets a high bar for aspiration.

    • "World-class centre": Aims for international standards of excellence in healthcare delivery, research, and education. It implies striving for innovation, adopting best practices, and contributing to the global body of medical knowledge.

    • "Scholarship": Goes beyond just providing treatment. It encompasses a commitment to learning, teaching, research, and continuous improvement. It suggests an academic environment where knowledge is created, disseminated, and applied.

    • "Art and science of healing": Recognizes that medicine is both a rigorous scientific discipline and a compassionate art. "Science" refers to evidence-based practices, research, and technological advancements. "Art" refers to the humanistic aspects – clinical judgment, communication skills, empathy, and the ability to connect with patients on a personal level.

  • In Practice: Investing in research facilities and programs, attracting and retaining top medical talent, fostering a culture of continuous medical education for staff, publishing research, hosting conferences, and implementing cutting-edge treatments.

• "Exhibiting professionalism, excellence, compassion and a holistic Christ-centered understanding of healing."

  • Detailed Expansion: This outlines the core values and approach that underpin the scholarship.

    • "Professionalism": Adherence to the highest ethical standards, maintaining competence, demonstrating respect, accountability, and appropriate conduct in all interactions.

    • "Excellence": Striving for the best possible outcomes in patient care, operational efficiency, and all aspects of the hospital's functioning. A commitment to continuous quality improvement.

    • "Compassion": Deep empathy for patients' suffering, a genuine desire to alleviate it, and treating patients with kindness, sensitivity, and understanding. This directly links back to the "love of Christ" in the Vision.

    • "Holistic Christ-centered understanding of healing": This reinforces the Vision. "Holistic" means addressing the whole person – physical, emotional, social, and spiritual needs. "Christ-centered" means that this holistic approach is guided by Christian values, recognizing the spiritual dimension as integral to well-being and healing. It implies that care extends beyond the purely medical to consider the patient's spiritual comfort and peace, if they so desire.

  • In Practice: Staff upholding a strict code of conduct, meticulous attention to detail in patient care, empathetic communication, providing support for emotional and spiritual needs (e.g., counseling, chaplaincy services that are inclusive and respectful of all beliefs), and integrating these values into training and daily operations.

Mission 2 - Partnership:

• "Partnering with other like-minded healthcare providers in supporting and extending the medical mission."

  • Detailed Expansion: This highlights a collaborative approach to healthcare.

    • "Partnering": Recognizing that BCMCH cannot achieve its broad goals in isolation. It involves collaboration, joint ventures, and sharing of resources and expertise.

    • "Other like-minded healthcare providers": Suggests seeking partners who share similar values, particularly the Christ-centered ethos and a commitment to compassionate, quality care. This could include other Christian hospitals, NGOs, community clinics, or individual practitioners.

    • "Supporting and extending the medical mission": The purpose of these partnerships is to strengthen the overall healthcare ecosystem and reach more people in need. This could involve:

      • Extending services to underserved areas.

      • Sharing specialized knowledge or equipment.

      • Collaborating on community health programs.

      • Joint training initiatives.

      • Referral networks.

  • In Practice: Establishing formal MOUs with other institutions, participating in health networks, joint outreach medical camps, sharing best practices, and working collaboratively on public health initiatives.

Mission 3 - Advocacy:

• "To make a larger impact on health and healthcare through policy advocacy."

  • Detailed Expansion: This shows a commitment to systemic change beyond individual patient care.

    • "Make a larger impact on health and healthcare": Recognizing that many health issues are influenced by broader systemic factors, policies, and societal conditions.

    • "Policy advocacy": Actively working to influence government policies, healthcare regulations, and public discourse to improve health outcomes and access to care for the wider population. This could involve:

      • Researching and highlighting health disparities.

      • Proposing evidence-based policy solutions.

      • Engaging with policymakers and government bodies.

      • Raising public awareness about critical health issues.

      • Advocating for ethical healthcare practices and resource allocation.

  • In Practice: BCMCH might conduct health policy research, participate in government consultations, issue position statements on health-related legislation, partner with advocacy groups, and use its expertise to inform public debate on healthcare reform, access, and equity. This shows a commitment to social responsibility.

Interrelation of Vision and Mission:

The Vision is the overarching aspiration – the "why" and the ultimate desired state. The Mission statements are the strategic pillars – the "how" BCMCH intends to achieve its Vision.

• The Christ-centered love in the Vision is explicitly woven into Mission 1 (holistic Christ-centered understanding of healing, compassion).

• The "hope and healing" in the Vision is directly addressed by Mission 1's focus on being a "centre of caring and scholarship."

• Mission 2 (Partnership) and Mission 3 (Advocacy) are strategies to broaden the reach and impact of the "hope and healing" espoused in the Vision, extending it beyond the hospital's immediate walls.

This detailed breakdown should provide a comprehensive understanding of BCMCH's guiding principles for its employees and stakeholders.

✅ Four Dimensions of Healing and Health:

1. Physical Dimension

• Definition: Refers to the proper functioning of the body and absence of disease or injury.

• Aspects:

  • Nutrition, exercise, sleep

  • Medical treatment and rehabilitation

  • Freedom from pain or physical limitations

• Healing Involves: Restoring bodily functions, curing illness, preventing disease
  
  

2. Psychological (Mental/Emotional) Dimension

• Definition: Refers to emotional and cognitive well-being.

• Aspects:

  • Ability to handle stress, anxiety, depression

  • Emotional resilience and self-esteem

  • Cognitive clarity and decision-making ability

• Healing Involves: Counseling, mental health support, emotional regulation, inner peace
  
  

3. Social Dimension

• Definition: Refers to one's ability to form satisfying interpersonal relationships and adapt to social situations.

• Aspects:

  • Family support, friendships, social roles

  • Workplace and community involvement

  • Acceptance, communication, belonging

• Healing Involves: Restoring relationships, social inclusion, support systems
  
  

4. Spiritual Dimension

• Definition: Refers to the sense of meaning, purpose, faith, and connection to the transcendent (God, higher power, or moral values).

• Aspects:

  • Belief systems and values

  • Prayer, worship, meditation

  • Sense of hope, inner peace, forgiveness

• Healing Involves: Reconnecting with God or purpose, restoring faith, dealing with guilt, fear, or loss
  
  

🟡 Why This Model Is Important

Dimension Without Healing...

Physical Pain, disability, fatigue

Psychological Anxiety, depression, confusion

Social Isolation, conflict, rejection

Spiritual Emptiness, loss of meaning, hopelessness

🟢 Ideal Healing (Wholeness)

True healing is not just the absence of disease, but the restoration of wholeness — body, mind, society, and spirit — in harmony with self, others, and God.

This framework aligns with both WHO’s evolving perspective and biblical principles of holistic care (e.g., Luke 2:52 – "Jesus grew in wisdom [mental], stature [physical], and in favor with God [spiritual] and man [social]").

BCMCH Service Standards: PACTS

P - Professionalism

• Definition: Professionalism at BCMCH encompasses the conduct, behavior, and attitude that exemplify the highest standards of practice and ethical behavior within the healthcare setting. It's about maintaining competence, integrity, respect, and accountability in all interactions and duties.

• Detailed Expansion & Key Components:

  1. Appearance & Demeanor:

     • Adhering to the BCMCH dress code and uniform policy, ensuring a neat, clean, and appropriate appearance suitable for a healthcare environment.

     • Maintaining a calm, courteous, and respectful demeanor, even in stressful situations.

     • Using appropriate body language (e.g., eye contact, attentive posture) that conveys respect and engagement.

  2. Communication:

     • Communicating clearly, concisely, and respectfully with patients, families, and colleagues.

     • Using appropriate language, avoiding jargon when speaking with patients, and ensuring understanding.

     • Practicing active listening to understand concerns and needs.

     • Maintaining patient confidentiality in all communications.

  3. Competence & Skill:

     • Possessing and maintaining the necessary knowledge, skills, and qualifications for one's role.

     • Committing to continuous learning and professional development to stay updated with best practices.

     • Performing duties diligently and competently.

  4. Accountability & Responsibility:

     • Taking ownership of one's actions, decisions, and their outcomes.

     • Admitting mistakes and taking corrective action.

     • Being reliable and dependable in fulfilling job responsibilities.

     • Adhering to BCMCH policies, procedures, and ethical guidelines.

  5. Respect & Collaboration:

     • Treating all individuals (patients, families, colleagues, visitors) with dignity and respect, regardless of their background, beliefs, or status.

     • Working collaboratively and effectively as part of a multidisciplinary team.

     • Valuing the contributions of others and fostering a supportive team environment.

  6. Integrity & Ethics:

     • Upholding the highest ethical standards in all professional activities.

     • Being honest, trustworthy, and transparent.

     • Avoiding conflicts of interest.

• Why it's important at BCMCH: Professionalism builds trust with patients and their families, enhances the hospital's reputation, ensures a respectful work environment, and contributes to high-quality care. It aligns with the "love of Christ" by demonstrating respect and diligent service.

A - Accuracy

• Definition: Accuracy at BCMCH refers to the commitment to precision, correctness, and thoroughness in all tasks, information handling, and procedures. It's about minimizing errors and ensuring reliability in every aspect of patient care and hospital operations.

• Detailed Expansion & Key Components:

  1. Patient Identification:

     • Rigorously following protocols for patient identification (e.g., using at least two identifiers) before any procedure, medication administration, or treatment.

  2. Medical Records & Documentation:

     • Ensuring all patient information, medical history, diagnoses, treatments, and observations are recorded accurately, completely, legibly, and in a timely manner.

     • Double-checking entries and verifying information where necessary.

  3. Medication Management:

     • Adhering to the "rights" of medication administration (right patient, right drug, right dose, right route, right time, right documentation).

     • Accurate calculation of dosages and careful preparation and administration of medications.

  4. Diagnostic Procedures & Results:

     • Performing diagnostic tests correctly and precisely.

     • Ensuring accurate labeling of specimens.

     • Communicating test results accurately and clearly to the appropriate personnel.

  5. Billing & Administrative Processes:

     • Ensuring accuracy in patient billing, coding, insurance claims, and other administrative tasks.

  6. Information & Instructions:

     • Providing patients and families with accurate information about their condition, treatment plans, and follow-up care in a way they can understand.

     • Verifying understanding of instructions given.

• Why it's important at BCMCH: Accuracy is fundamental to patient safety. Errors in identification, medication, or documentation can have severe consequences. It ensures effective treatment, reliable data for decision-making, and operational efficiency.

C - Compassion

• Definition: Compassion at BCMCH is the deep awareness of and sympathy for another's suffering, coupled with a genuine desire to alleviate it. It involves treating patients and their families with empathy, kindness, sensitivity, and understanding, reflecting the core of the hospital's Christ-centered mission.

• Detailed Expansion & Key Components:

  1. Empathy & Understanding:

     • Striving to understand the patient's perspective, feelings, and concerns.

     • Acknowledging and validating their emotions (fear, anxiety, pain, etc.).

  2. Kindness & Caring:

     • Interacting with patients and families in a gentle, kind, and considerate manner.

     • Showing genuine concern for their well-being.

     • Offering comfort and support.

  3. Respect & Dignity:

     • Treating every individual with inherent worth and dignity, regardless of their circumstances.

     • Respecting patient autonomy, choices, and cultural beliefs.

     • Maintaining patient privacy and modesty.

  4. Active Listening:

     • Giving patients and families undivided attention when they speak.

     • Listening not just to the words, but also to the underlying emotions and concerns.

  5. Patient-Centered Approach:

     • Focusing on the individual needs and preferences of the patient.

     • Involving patients and families in care decisions where appropriate.

     • Providing emotional and spiritual support, or facilitating access to such support (e.g., chaplaincy).

• Why it's important at BCMCH: Compassion is at the heart of healing. It fosters trust, reduces patient anxiety, improves patient satisfaction, and can positively impact clinical outcomes. It is the living expression of "Bringing hope and healing with the love of Christ."

T - Timeliness

• Definition: Timeliness at BCMCH refers to providing care, services, and information promptly and efficiently, minimizing unnecessary delays, and respecting the time of patients, families, and colleagues.

• Detailed Expansion & Key Components:

  1. Appointments & Scheduling:

     • Adhering to scheduled appointment times as much as possible.

     • Communicating proactively about any anticipated delays.

     • Efficient scheduling of procedures and tests.

  2. Response to Patient Needs:

     • Responding promptly to call bells, requests for assistance, and patient inquiries.

     • Providing timely pain management and addressing urgent needs.

  3. Information & Results:

     • Communicating diagnostic results, test findings, and updates on patient status in a timely manner to both patients (as appropriate) and the care team.

  4. Processes & Workflows:

     • Streamlining processes to reduce waiting times (e.g., admissions, discharge, pharmacy dispensing).

     • Efficient inter-departmental communication and coordination.

  5. Punctuality (Staff):

     • Staff arriving on time for shifts, meetings, and other commitments.

     • Completing tasks and documentation within expected timeframes.

  6. Emergency Response:

     • Ensuring rapid and effective response in emergency situations (e.g., Code Blue).

• Why it's important at BCMCH: Timeliness reduces patient anxiety and frustration, can improve clinical outcomes (especially in emergencies), enhances operational efficiency, and demonstrates respect for individuals' time.

S - Safety

• Definition: Safety at BCMCH is the paramount commitment to preventing harm and minimizing risks to patients, staff, and visitors. It involves creating and maintaining a secure environment through adherence to established protocols, proactive risk identification, and a culture of vigilance.

• Detailed Expansion & Key Components:

  1. Patient Safety Protocols:

     • Strict adherence to patient identification procedures.

     • Fall prevention measures.

     • Infection prevention and control practices (e.g., hand hygiene, sterilization).

     • Safe medication administration practices.

     • Surgical safety checklists.

     • Safe patient handling and mobility techniques.

  2. Environmental Safety:

     • Maintaining a clean, hazard-free physical environment.

     • Ensuring equipment is properly maintained and functioning safely.

     • Adherence to fire safety and emergency preparedness plans.

     • Proper disposal of medical waste and hazardous materials.

  3. Staff Safety:

     • Providing and ensuring use of Personal Protective Equipment (PPE).

     • Training on safe work practices and occupational hazard awareness.

     • Promoting a culture where staff feel safe to report concerns without fear of reprisal.

  4. Incident Reporting & Learning:

     • Promptly reporting all safety incidents, near misses, and hazardous conditions.

     • Participating in root cause analyses and learning from incidents to prevent recurrence.

  5. Security:

     • Measures to ensure the physical security of patients, staff, and hospital property (e.g., access control, surveillance where appropriate).

  6. Vigilance & Proactiveness:

     • Being alert to potential safety risks and taking initiative to address them.

     • Encouraging a "speak up for safety" culture among all staff.

• Why it's important at BCMCH: Patient safety is non-negotiable and the highest priority in healthcare. A strong safety culture protects patients from preventable harm, builds trust, reduces medical errors, and ensures a safe working environment for staff. It directly supports the "healing" aspect of the Vision by first doing no harm.

Implementing PACTS at BCMCH:

For PACTS to be effective, it needs to be:

• Clearly Communicated: All staff must understand what each component means in practice within their specific role.

• Consistently Reinforced: Through training, performance reviews, team meetings, and leadership examples.

• Modeled by Leaders: Leadership must visibly champion and demonstrate PACTS.

• Integrated into Operations: PACTS should be embedded in policies, procedures, and daily workflows.

• Monitored & Measured: Using patient feedback, incident reports, audits, and performance indicators to assess adherence and identify areas for improvement.

• Celebrated: Recognizing and celebrating individuals and teams who exemplify PACTS.

By focusing on Professionalism, Accuracy, Compassion, Timeliness, and Safety, BCMCH aims to deliver on its promise of bringing hope and healing with the love of Christ, ensuring every patient receives care that is not only clinically excellent but also delivered with profound respect and human kindness.

1. ADMINISTRATIVE COMMITTEE 

2. MEDICAL SUPERINTENDENT'S OFFICE (MS OFFICE) 

3. QUALITY MANAGEMENT COMMITTEE 

4. MEDICINE & THERAPEUTIC COMMITTEE 

5. HOSPITAL INFECTION CONTROL COMMITTEE 

6. PURCHASE COMMITTEE 

7. CREDENTIALING & PRIVILEGING COMMITTEE 

8. MEDICAL AUDIT COMMITTEE 

9. SAFETY COMMITTEE 

10. QUALITY MANAGEMENT COMMITTEE

11. RADIATION SAFETY COMMITTEE 

12. DISASTER MANAGEMENT COMMITTEE 

13. BLOOD TRANSFUSION COMMITTEE 

14. ICU COMMITTEE 

15. INTERNAL COMPLAINTS COMMITTEE (ICC) 

16. GRIEVANCE COMMITTEE 

17. OT COMMITTEE 

18. CONDEMNATION COMMITTEE 

19. CLINICAL ETHICS COMMITTEE 

20. CPR COMMITTEE 

21. UNIFORM & LINEN COMMITTEE 

22. TUMOR BOARD 

23. MEDICAL BOARD 

24. HOUSING COMMITTEE 

25. INSTITUTIONAL RESEARCH COMMITTEE 

26. INSTITUTIONAL ETHICS COMMITTEE 

27. GROUP FOR ACQUISITION OF APPROPRIATE TECHNOLOGY 

28. MEDICAL INFORMATICS COMMITTEE 

29. TRANSPLANTATION COMMITTEE 

30. ΑΝΤΙΒΙΟTIC STEWARDSHIP COMMITTEE 

31. ED MULTIDISCIPLINARY COMMITTEE 

32. POINT OF CARE TESTING (POCT) COMMITTEE 

Last updated on 03.06.2025