At Bask Apps, we're committed to providing high-quality service to our valued customers. We understand that occasionally, issues may arise that require a refund. To ensure a transparent and fair refund process, we've established the following refund policy:
Refund requests must be submitted via email to support@baskapps.com within 24 hours of your original purchase.
After this 24-hour period, refund requests cannot be processed.
If you encounter any issues with our app, please contact our support team immediately at support@baskapps.com
Include a detailed description of the problem along with any relevant screenshots or information about your subscription.
Our team will work diligently to resolve the issue to your satisfaction.
If we're unable to resolve your issue satisfactorily, you'll be eligible for a 100% refund of your purchase price.
Once approved, refunds are processed immediately through Google Play (Android) or the App Store (iOS).
Please note that it may take 3-5 business days for the refund to appear in your account, depending on your payment provider.
Android (Google Play):
Refunds are processed through Google Play's billing system
The refund will be credited to your original payment method
iOS (App Store):
Refunds are processed through Apple's App Store
The refund will be credited to your original payment method
Refunds will not be provided in cases where:
The issue arises from user error, misuse, or violation of our terms and conditions
The service has been used beyond the 24-hour refund request window
Multiple refund requests are made in an attempt to abuse the policy
We reserve the right to update this refund policy at any time. Any changes will be posted in the app and on our website, and will apply to all future transactions.
By completing a purchase, you acknowledge that you've read, understood, and agreed to the terms outlined in this policy.
If you have any questions about our refund policy, please contact us at support@baskapp.com
Thank you for choosing Bask Apps. We appreciate your trust in our service.
Last updated: 24 December 2025