Baseline Canine
Effective date: October 5, 2026
Last updated: October 5, 2026
These Terms and Conditions ("Terms") govern your use of the Baseline Canine mobile application (the "App") provided by Baseline Canine Group ("we", "us", "our"). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.
You must be at least 18 years old, or the age of majority where you live, to create an account. By using the App you confirm that the information you provide is accurate and that you can enter into these Terms.
Baseline Canine helps dog owners assess and train their dogs, learn through educational content, and connect with professional trainers and behavior specialists for chat, video sessions and guidance. The service includes dog assessments, questionnaires, progress tracking, videos, messaging and session scheduling.
You are responsible for keeping your login details secure and for all activity under your account.
You must provide accurate information and keep it up to date.
Notify us immediately at contact@baselinecaninegroup.com if you suspect unauthorized use of your account.
You may not share your account or create an account on behalf of someone else without permission.
Professionals on the App are independent and are responsible for the advice and services they give. We do not employ them and do not guarantee their qualifications, availability or results.
Dog owners are responsible for the safe handling of their dogs at all times, including during training exercises and video sessions.
Sessions, scheduling and cancellations are subject to the rules shown in the App.
The App provides general training, behavior and educational information. It is not a substitute for professional veterinary care. Assessments and recommendations are informational only. If your dog shows signs of illness, injury, severe aggression or distress, contact a licensed veterinarian or qualified professional immediately. Follow any training guidance at your own risk.
You agree not to:
break any law or infringe anyone's rights;
upload content that is unlawful, abusive, harassing, hateful, obscene, or that shows animal cruelty;
impersonate another person or misrepresent your qualifications;
interfere with, disrupt or attempt to gain unauthorized access to the App, servers or other users' accounts;
copy, reverse engineer, scrape or resell any part of the App;
use the App to send spam or unsolicited promotions; or
record or share video sessions or private chats without the consent of the other participants.
You keep ownership of the videos, photos, messages and other content you upload ("User Content"). You give us a limited, non-exclusive, worldwide license to store, process, display and transmit your User Content solely to operate and improve the App and to share it with the professional or owner you are connected with. You confirm that you have the rights to upload your User Content. We may remove content that breaks these Terms.
The App, including its design, text, assessments, educational content, videos, logos and software, belongs to Baseline Canine Group or its licensors and is protected by law. We grant you a personal, limited, non-transferable license to use the App for its intended purpose. You may not use our content or branding without written permission.
Your use of the App is also governed by our Privacy Policy, which explains how we collect and use your information.
By using the App, you may receive push notifications about sessions, messages and updates. You can turn these off in your device settings.
The App relies on third-party services such as Google, Firebase, Apple and Agora. Your use of those services is subject to their own terms. We are not responsible for their availability or conduct.
We may suspend or terminate your account, with or without notice, if you break these Terms, misuse the App, or put others at risk. You may stop using the App and request account deletion at any time by following the steps in our Account Deletion page or by emailing contact@baselinecaninegroup.com.
The App is provided "as is" and "as available". To the fullest extent permitted by law, we do not guarantee that the App will be uninterrupted, error-free or secure, or that any training result, behavior change or outcome will be achieved.
To the fullest extent permitted by law, Baseline Canine Group and its team will not be liable for any indirect, incidental, special or consequential damages, or for loss of data, profits or goodwill, arising from your use of the App. We are not liable for injury to people or animals, or damage to property, arising from the use of training guidance, professional advice or video sessions. Nothing in these Terms limits liability that cannot be limited by law.
You agree to indemnify and hold harmless Baseline Canine Group from claims, losses and expenses arising from your breach of these Terms, your User Content, or your misuse of the App.
We may update the App or these Terms from time to time. We will post the updated Terms in the App or on our website and change the "Last updated" date. Continued use after changes means you accept the new Terms.
These Terms are governed by the laws applicable in the jurisdiction where Baseline Canine Group is established, without regard to conflict-of-law rules. Any disputes will be handled by the competent courts of that jurisdiction.
Baseline Canine Group
Email: contact@baselinecaninegroup.com