Baseline Canine
You can delete your Baseline Canine account and its data at any time, directly in the app or by email.
Open the Baseline Canine app and sign in.
On the Home screen, tap the Settings icon at the top.
Scroll to the Delete Account section and tap Delete Account.
A confirmation message appears: "Delete your account? This permanently deletes your account. Your dogs, videos and assessments cannot be recovered."
Tap Delete Forever to confirm.
Your account is deleted immediately and you are signed out. This works the same for dog owners and professionals.
If you can't access the app, email contact@baselinecaninegroup.com from your registered email address with the subject "Delete my account". Include your full name and the email on your account, and tell us if you signed in with Google or Apple. We'll verify your identity and delete your account within 30 days.
Your account and profile information (name, email, profile photo)
Your dog profiles and assessment and questionnaire data
Videos and photos you uploaded
Chat messages and session information
Learning progress and notification settings
We may keep limited information if the law requires it, or for legitimate security and fraud-prevention purposes. Any retained information is kept only as long as necessary and is not used for any other purpose.
Deletion is permanent and cannot be undone. Save any videos or information you want to keep first.
If you signed in with Google or Apple, you can also remove the app's access in your Google or Apple account settings.
Messages you sent to a professional may be removed from their view when your account is deleted.
Email contact@baselinecaninegroup.com.